Service Quality of Organizations Providing Long- Term Social Care

Abstract

The article presents an evaluation of social care quality following the EQUASS methodology. The evaluation was carried out considering the aspects of institutional care reform and factors of intersectoral collaboration and partnership between organizations providing social services which are important for the spread of good practice, more effective institution management and optimization of state resource use. In addition, the article discusses the requirements for social care institutions‘ service quality, analyzes the main models for service quality assessment applied in Lithuania and the EU. The research has shown that based on the evaluation of research subjects, the social care institutions‘ service quality is quite high. The quality of services could be improved by eliminating the weaknesses of intersectoral collaboration.

Institutional Support for Families Taising Children with Disabilities in the Context of Social Inclusion: Analysis of Children’s Day Centers

“…Politikos priemonių sistemoje aktualiausia tampa darbo ir šeimos vaidmenų derinimas , kai neformalųjį vaikų ugdymą galima priskirti darbo rinkos priemonei (Dilytė ir kt., 2020). Siekiant užtikrinti efektyvų paslaugų valdymą, svarbus yra tarpinstitucinis bendradarbiavimas ir valstybiniu, ir savivaldos lygmeniu (Gečienė, Raišienė, 2018). I. Tamutienė (2020) mano, kad, siekiant vaikų ir šeimų gerovės, bendradarbiavimas tarp valdžios institucijų, nevyriausybinių organizacijų ir pavienių piliečių yra gyvybiškai svarbus veiksnys.…”