Distance education (DE) has played a key role in the acquisition of competences by students in the national and international scene. Tutors have strategic importance to the effectiveness of distance education, especially when it comes to technical competences related to the use of the virtual learning environment (VLE), and behavioral competences, which encourage the learner to engage and not to drop out. This study aims to empirically diagnose the individual technical and behavioral competences required tutors' effective performance in the context of Universidade Aberta do Brasil (UAB -Open University of Brazil). Two studies were conducted using data triangulation. Study 1 was qualitative and involved document analysis, interviews and focus groups. In the Study 1, we conducted content analysis. For the data generated by Study 2, which was quantitative and used a questionnaire, we did statistical analysis. The sample (N = 200) consisted predominantly of female subjects, who had been tutoring for at least two years. Results have shown low competency gaps, indicating that the activities of recruitment, training and competency development have probably been carried out in accordance with the requirements of the duties of tutors. For further research, we suggest investigations are conducted with higher number of subjects so as to allow more complex statistical analysis. KeywordsCompetences of tutors -Universidade Aberta do Brasil -Competency gaps -Management policy and practice.
RESUMO O presente trabalho, de natureza teórica/empírica, objetiva identificar competências necessárias ao desempenho das atribuições de tutores que atuam em eventos instrucionais ofertados à distância. Quanto ao método, este estudo foi desenvolvido no contexto de cursos a distância ofertados pela Universidade Aberta do Brasil (UAB) na Universidade de Brasília. Os dados foram coletados presencialmente, por meio de entrevistas, individuais e grupais, semi-estruturadas, com tutores. Como procedimentos de análise de dados, procedeu-se à extração das competências profissionais por meio de seus critérios de ocorrência e condições de mensuração utilizando como parâmetros os conhecimentos, habilidades e atitudes associadas. Identificou-se um conjunto de competências técnicas e interpessoais relacionadas ao planejamento/execução do desempenho. Como limitações, verificou-se dificuldades dos participantes em identificarem e nomearem as competências. Sugere-se que as organizações efetivem ações de desenvolvimento profissional e de capacitação, inclusive para seus gestores, no sentido de implementarem uma cultura de apoio e suporte ao desenvolvimento de competências.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
334 Leonard St
Brooklyn, NY 11211
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.