Health care organizations have a duty to provide quality care to their users and to consider patient safety as a first. However, there are several elements to consider as essential for achieving excellence in service, which will be discussed in this work. As an objective, the present study seeks to list the main elements that contribute to an organization of health care to have excellence in the provision of its services and, to deepen the discussion about the alignment and cohesion of the teams. Methodologically, this is a qualitative, exploratory and bibliographic Ribeiro et al.
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The study aimed to investigate, through the literature, the historical evolution and perspectives of the humanization process of care during childbirth. This is a bibliographic research, in which two databases were searched, namely: SciELO and LILACS, with national publications in the last 10 years. Fourteen scientific articles were analyzed using articles published in Portuguese as inclusion criteria; full articles and articles published and indexed in the aforementioned databases in the period from 2012 to 2022. As a result, it became evident that the humanization of childbirth is very current and still occurs as a reaction to several procedures performed without indication, requiring efforts to all the subjects involved, seeking to guarantee the woman quality and comprehensive care, which requires from all the actors involved with health care efforts to abolish aggressive behavior. It was concluded that the movement for the humanization of childbirth shows that the issue of birth is also the responsibility of the government and, given the current problems such as those related to the infrastructure weaknesses of the health network in Brazil, it is also configured as a health issue public.
Since World War II, there has been a concern related to the quality standard of industrial production. Adapting to the reality of the health sector, it sought to improve the management of the quality of its services, aiming, in addition to satisfying its internal and external customers, the safety of its patients. The objective was to settle how technologies influence the quality management of the health sector today. Thus, this article presents as a methodology a bibliographic research in which a literature review of the last five years was carried out in scientific articles, analyzed in the months of November and December 2021, using the following descriptors: technology, health and quality. As a result, it can be seen that technologies are important allies of management in health services, providing patient safety, systematization, organization and agility in processes, reducing workload and reducing costs for the organization. However, it is essential that managers are attentive to develop training and adherence strategies for professionals responsible for feeding the computerized systems, in order to guarantee the quality of information and the achievement of the intended results.
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