PurposeThe paper aims to study the relationship between corporate social responsibility, green supply chain management, and operational performance and the moderating effects of relational capital on these relationships.Design/methodology/approach The authors conduct an empirical study with a structural equation modeling approach to investigate the relationship between corporate social responsibility—constructed by the quality and environmental responsibility, green supply chain management—including green supplier and customer management and operational performance—manifested by quality, cost, flexibility, and delivery performance using data from 308 manufacturers in China. Besides, the authors explore the moderating effect of supplier and customer relational capital on these relationships.FindingsThe findings indicate that a company's quality and environmental responsibility significantly impacts its green supply chain management practices, which further improve its operational performance in quality, cost, flexibility, and delivery. In addition, supplier and customer relational capital strengthens the influence of environmental responsibility on green supply chain management. While supplier relational capital reinforces the impact of green supplier management on flexibility and delivery performance, customer relational capital only strengthens the influence of green customer management on flexibility performance.Originality/valueThe study enriches the extant literature by developing a holistic framework integrating corporate social responsibility, green supply chain management, relational capital, and operational performance and unraveling their intricate relationships. The authors’ findings help practitioners prioritize proactive steps in environmental conservation more than achieving operational performance.
As the important logistics nodes, the level of the logistics service is port's core competitiveness, and it is also the important external manifestations. It is to improve the competitiveness of logistics, which is an important means to enhance the competitiveness of Ningbo -Zhoushan port. This paper constructs evaluation index system about the port logistics competitiveness and employs the compositive method of factor analysis and cluster analysis to evaluate the logistics competitiveness. With SPSS, in order to further analyze Ningbo -Zhoushan Port Logistics competitiveness, this paper is firstly based on factor analysis to make logistics competitiveness ordering of evaluating objects and point out the major factors, and secondly based on cluster analysis to cluster the evaluating objects.
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