The current study describes the mapping and analysis processes of a company in the Brazilian shipbuilding and offshore construction sectors, according to Business Process Management assumptions. As for methodology, applied research using a case study, where semi-structured interviews were conducted as data collection tools. As for the interview scripts, six process parameters were established and used for data collection, which was of qualitative nature. Creation of the flowchart, resorted to the standard flowgram tool ANSI, this allowed for detailed viewing of the activities that compose the process as well as a general view of the process.
Como palavra final, os autores argumentam que esta investigação oferece uma nova perspectiva orientativa para a Gestão de Desempenho Organizacional. Cumpre salientar que a principal limitação deste estudo está relacionada à seleção do PB em duas bases de dados e apenas de artigos teóricos sobre o tema.
REFERÊNCIAS
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