Researchers have been studying personal information management (PIM) for many years, but little exists by way of practical advice for how individuals should manage their own information. We employed the Delphi Method to engage PIM researchers with expertise in a variety of relevant areas in a five-round extended dialog about PIM practices. Participants identified key everyday choices of PIM, suggested alternatives, and identified pros and cons of each alternative. Our contributions include: 1) a set of 36 PIM practices, along with pros, cons, and recommendations for or against each practice, 2) directions of future research and development including "near-future" improvements in tool support and 3) a detailed description of how we applied the Delphi Method to study PIM and how it might be used more widely in HCI research as a complement to more established methods of inquiry.

Many large digital collections are currently organized by subject; although useful, these information organization structures are large and complex and thus difficult to browse. Current online tools and visualization prototypes show small, localized subsets and do not provide the ability to explore the predominant patterns of the overall subject structure. This study describes subject tree modifications that facilitate browsing for documents by capitalizing on the highly uneven distribution of real‐world collections. The approach is demonstrated on two large collections organized by the Library of Congress Subject Headings (LCSH) and Medical Subject Headings (MeSH). Results show that the LCSH subject tree can be reduced to 49% of its initial complexity while maintaining access to 83% of the collection, and the MeSH tree can be reduced to 45% of its initial complexity while maintaining access to 97% of the collection. A simple solution to negate the loss of access is discussed. The visual impact is demonstrated by using traditional outline views and a slider control allowing searchers to change the subject structure dynamically according to their needs. This study has implications for the development of information organization theory and human–information interaction techniques for subject trees.

Computer users spend time every day interacting with digital files and folders, including downloading, moving, naming, navigating to, searching for, sharing, and deleting them. Such file management has been the focus of many studies across various fields, but has not been explicitly acknowledged nor made the focus of dedicated review. In this article we present the first dedicated review of this topic and its research, synthesizing more than 230 publications from various research domains to establish what is known and what remains to be investigated, particularly by examining the common motivations, methods, and findings evinced by the previously furcate body of work. We find three typical research motivations in the literature reviewed: understanding how and why users store, organize, retrieve, and share files and folders, understanding factors that determine their behavior, and attempting to improve the user experience through novel interfaces and information services. Relevant conceptual frameworks and approaches to designing and testing systems are described, and open research challenges and the significance for other research areas are discussed. We conclude that file management is a ubiquitous, challenging, and relatively unsupported activity that invites and has received attention from several disciplines and has broad importance for topics across information science.

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This paper demonstrates the practical and philosophical strengths of adopting Luciano Floridi's "general definition of information" (GDI) for use in the information sciences (IS). Many definitions of information have been proposed, but little work has been done to determine which definitions are most coherent or useful. Consequently, doubts have been cast on the necessity and possibility of finding a definition. In response to these doubts, the paper shows how items and events central to IS are adequately described by Floridi's conception of information, and demonstrates how it helps clarify the muddy theoretical framework resulting from the many previous definitions. To this end, it analyzes definitions, popular in IS, that conceive of information as energy, processes, knowledge, and physical objects. The paper finds that each of these definitions produces problematic or counterintuitive implications that the GDI suitably accounts for. It discusses the role of truth in IS, notes why the GDI is preferable to its truth-requiring variant, and ends with comments about the import of such a theory for IS research and practice.

Personal Information Management (PIM) refers to the practice and the study of the activities a person performs in order to acquire or create, store, organize, maintain, retrieve, use, and distribute information in each of its many forms (paper and digital, in e-mails, files, Web pages, text messages, tweets, posts, etc.) as needed to meet life's many goals (everyday and long-term, work-related and not) and to fulfill life's many roles and responsibilities (as parent, spouse, friend, employee, member of community, etc.). PIM activities are an effort to establish, use, and maintain a mapping between information and need. Activities of finding (and re-finding) move from a current need toward information while activities of keeping move from encountered information toward anticipated need. Meta-level activities such as maintaining, organizing, and managing the flow of information focus on the mapping itself. Tools and techniques of PIM can promote information integration with benefits for each kind of PIM activity and across the life cycle of personal information. Understanding how best to accomplish this integration without inadvertently creating problems along the way is a key challenge of PIM.

Thoughtfully designing services and rigorously testing software to support personal information management (PIM) requires understanding the relevant collections, but relatively little is known about what people keep in their file collections, especially personal collections. Complementing recent work on the structure of 348 file collections, we examine those collections' contents, how much content is duplicated, and how collections used for personal matters differ from those used for study and work. Though all collections contain many images, some intuitively common file types are surprisingly scarce. Personal collections contain more audio than others, knowledge workers' collections contain more text documents but far fewer folders, and IT collections exhibit unusual traits. Collection duplication is correlated to collections' structural traits, but surprisingly, not to collection age. We discuss our findings in light of prior works and provide implications for various kinds of information research.