It is important for researchers to efficiently conduct quality literature studies. Hence, a structured and efficient approach is essential. We overview work that has demonstrated the potential for using software tools in literature reviews. We highlight the untapped opportunities in using an end-to-end tool-supported literature review methodology. Qualitative data-analysis tools such as NVivo are immensely useful as a means to analyze, synthesize, and write up literature reviews. In this paper, we describe how to organize and prepare papers for analysis and provide detailed guidelines for actually coding and analyzing papers, including detailed illustrative strategies to effectively write up and present the results. We present a detailed case study as an illustrative example of the proposed approach put into practice. We discuss the means, value, and also pitfalls of applying tool-supported literature review approaches. We contribute to the literature by proposing a four-phased tool-supported methodology that serves as best practice in conducting literature reviews in IS. By viewing the literature review process as a qualitative study and treating the literature as the "data set", we address the complex puzzle of how best to extract relevant literature and justify its scope, relevance, and quality. We provide systematic guidelines for novice IS researchers seeking to conduct a robust literature review.

No abstract

The under‐representation of women entering into information and communication technology (ICT) programmes is a long‐standing problem. While ICT continues to be increasingly accepted and integrated into everyday life, gender stereotypes prevail in ICT turning female students away from ICT as an occupation. Based on existing literature on factors influencing girls' career choices and on an empirical qualitative study in three schools in Australia, a conceptualisation of the influence of middle‐school experiences on girls' ICT study and career choices is presented. This conceptualisation is used as a guide to evaluate a recent intervention programme aimed at promoting ICT study and work opportunities to middle‐school girls. A number of recommendations for future programmes are provided, highlighting the need to study how subcultures that support ICT career choices develop and are supported in Australian schools.

There is a significant shortage of expert Information Technology (IT) personnel in Europe and elsewhere and a marked under-representation of women in the field. This paper identifies important gaps in research on gender imbalance in the IT profession and motivates future Information Systems research to address each of them. First among these gaps is the lack of research on the far-reaching consequences of gender imbalance in the IT profession. Second, despite a considerable body of research, there is the lack of coherent explanation for this imbalance. Third, although many intervention programmes have been implemented in this area, gender diversity in practice has not improved significantly. This research field also requires theorisation based on the cumulative research efforts in the field, comparative studies in various contexts, and longitudinal studies. We point to opportunities to investigate each of these issues and recommend directions for future research and actionable research questions.

The “digital divide” refers to societal-level inequalities of digital access, capabilities, and outcomes. To explore how the digital divide affects customers experiencing vulnerability, service interactions in essential service settings (health care, education, and social services) were empirically investigated and practices service system members might adopt to address vulnerability were identified. This research upframes the pillars of service inclusion framework to define human capabilities that result from service inclusion practices. Three research topics were addressed: how the digital divide affects vulnerability (RQ1), how the digital divide can be addressed through service inclusion practices (RQ2), and how service inclusion practices enable human capabilities for digital inclusion (RQ3). The findings illuminate: (1) how service employees can engage in service inclusion practices to address the digital divide (by letting go of rules and perspectives, sharing control, providing services beyond job scope, and facilitating social connections), and (2) how these service inclusion practices build human capabilities for digital inclusion (by building basic skills and capabilities for meaningful outcomes through role modeling, coaching, customer-to-customer mentoring, and expanding networks). Contributions include conceptual models of service inclusion practices and fostering digital inclusion that specify a new meso level service organization pathway for healing the digital divide.