Purpose This study aims to examine the process model of quondam commitments (commitments employees used to have, but no longer have). It is part of a new perspective aimed at understanding better the concept of commitment, a powerful determinant of employee retention, by looking at gone commitments. Design/methodology/approach Drawing on a qualitative methodology recommended in the most recent commitment literature, life story interviews (Study 1 – flight attendants) and non-directive interviews (Study 2 – pilots) were conducted. Findings The authors propose a revised process model of quondam commitments, including the possible transformation of a commitment bond into a different type of psychological bond over time. Research limitations/implications The sample sizes are limited because of the qualitative nature of both studies, and the quondam commitment outcomes could only be studied at the individual level. However, the innovative nature of the work offers important contributions and avenues for research. Practical implications This study provides concrete perspectives for hospitality professionals to retain employees who question their relationship with work. Its relevance goes beyond the airline sector and can be applied to the hotel or restaurant industry, looking for solutions to deal with massive attrition. Originality/value This research contributes to filling three gaps identified in the commitment literature. It is one of the very rare studies considering closely both multiple targets and multiple types of psychological bonds. Moreover, it incorporates their dynamics, beyond the commitment bond, and suggests a refined model.
Medical tourism, perhaps a late 20th century phenomenon, is said to be making a huge impact across the world in many countries, especially in developing world. According to the Medical Tourism Association in the United States, the term “medical tourism” is where people who live in one country travel to another country to receive medical, dental, and surgical care while at the same time receiving equal to or greater care that they could have received at their own country. Many people across the globe are taking to the wheels to various destinations for their medical needs owing to critical reasons like affordability, better access to care at a higher level of quality, etc. Medical tourism is a fast-growing Indo-Pacific region too. The chapter starts with a literature review of the industry followed by identifying the global hubs of medical tourism especially in the Indo-pacific region. It concludes with looking at potentials and challenges of medical tourism industry between India and Australia.
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