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Communication with sedated or unconscious patients in intensive care units should not be viewed as only an interactive process. Rather, it should be perceived as the means to give the information and support that such patients need.

The purposes of this study were to explore patients' opinions of nursing care and to identify predictors of patients' experiences of nursing care in medical-surgical wards. The sample of the study was 225 adult patients in medical-surgical wards in a major teaching hospital in Jordan. The experiences of nursing care total score in this study was relatively high. The findings showed that the majority of the participants had positive experiences regarding the time nurses spent with them as well as the respect nurses provided to patients' relatives and friends. Although the amount of information nurses provided to patients was found to be a significant predictor of patients' experiences, the provided information was perceived by the majority of the patients as inadequate. Identifying factors that enhance patients' experiences of nursing care is crucial as it assists nurses to provide better care.

This exploratory study investigated patients’ satisfaction with nursing care at a major teaching hospital in Jordan. A total of 266 in‐patients participated in the study. Patients were recruited from the medical, surgical, and gynecological wards. Pearson correlation, one‐way analysis of variance, and logistic regression analyses were used. The findings showed that patients in surgical wards had lower levels of satisfaction than patients in medical or gynecological wards. Gender, educational level, and having other diseases were significant predictors for patients’ satisfaction with nursing care. Methodological challenges, implications to nursing practice, and recommendations to nursing research are discussed.

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PurposeThis study aimed to identify factors that influenced job satisfaction and dissatisfaction, and the intention of staff nurses to quit nursing in three Jordanian healthcare delivery sectors.Design/methodology/approachA cross‐sectional design was used to answer the research aims. A purposive sample of 180 critical care nurses in three hospitals during 2007 was used. Nurses completed a self‐administered questionnaire consisting of demographic items, a job satisfaction survey, as well as a question eliciting the intention to quit. The authors used descriptive and inferential statistics, ANOVA, correlational, regression and post‐hoc tests to analyze the data.FindingsThe grand mean for satisfaction for all nurses was 3.44 (±0.51) out of 6. They reported being highly satisfied with the item “I like the people I work with”, and reported the least satisfaction with the item “I have too much to do at work”. The mean value for nurses' intention to quit was 2.56 (±0.89) out of 4, with 59 per cent reporting that they “Likely” or “Very Likely” intended to leave their workplace. The nurses' level of job satisfaction significantly predicted their intention to leave their workplace (F=32.1, p < 0.001).Practical implicationsThe results can be used as a basis for decision making and future planning. Results also highlight the need to emphasize positive factors to enhance employees' satisfaction and to brainstorm solutions for improving job satisfaction and retaining nurses.Originality/valueThe study addressed an important clinical concern at a time of sparse research literature in Jordan. The findings are noteworthy and important for the delivery of proper nursing care that would lead to improved health status for the society.

Patient satisfaction with nursing care remains an important factor in explaining patients' perceptions of service quality. International healthcare settings should systematically monitor the relationship between nursing care and experience to support quality care provision.