This paper deals with the quality system in public transport and the shipping industry. The quality in transport is a significant determinant of the demand. It is an important tool for customer retention and it also has effects on the performance and economic results of the organization in the competitive environment. The increasing level of satisfaction must be one of the main objectives of each organization. The purpose of quality standards in public transport and the shipping industry implementation, as well as the example of measuring customer satisfaction in public transport,will be shown in this article. The questionnaire will be used and those results will be compared with the real value (the measurement of quality criteria in real conditions).
The article deals with the motor vehicle tax in relation with fiscal decentralization, particularly from 2005 with competence delegated to the self-governing regions in the area of motor vehicle tax. The result of this provision in the field of fiscal decentralization is increasing of differences in the motor vehicle tax burden in self-governing regions of Slovakia. The paper is the result of solving a series of impact studies solved by the authors in this field. Gradually over time from the transfer of competences in setting tax rates on motor vehicles to self-governing regions and usage of the incomes of this tax can realistically assess the development and impact of this element of fiscal decentralization in the Slovak Republic as well as propose a solution of resulting situation. The aim is to eliminate differences in motor vehicle tax burden at regional and interstate level while maintaining the current level of tax revenues of self-governing regions.
Summary. The paper deals with the problem of service quality, quantification of the level of quality and evaluation of service quality in freight road transport companies. The impact of the transport service quality on the performance of road freight transport is necessary to quantify a level of service quality but also define and objectively evaluate the performance of road freight transport with the help of an appropriate set of performance indicators and methods. For examining relation and quantification of the transport service quality impact in road freight transport it is necessary to apply the appropriate method. This paper includes practical application of particular method, as well.
POMIAR WPŁYWU JAKOŚCI NA WYDAJNOŚĆ FIRMY TRANSPORTOWEJStreszczenie. W artykule zajęto się problemem jakości usług, kwantyfikacji poziomu jakości i oceny jakości usług w towarowych przewoźników drogowych. Określenie wpływu jakości usługi transportowej na wydajność drogowego transportu towarowego jest niezbędne do wyznaczenia poziomu jakości świadczonych usług, ale również zdefiniowania i obiektywnej oceny wydajności drogowego transportu towarowego za pomocą odpowiedniego zestawu wskaźników i metod działania. Do badania relacji i kwantyfikacji wpływu jakości usługi transportowej w drogowym transporcie towarowym konieczne jest zastosowanie odpowiedniej metody. Artykuł ten zawiera również opis praktycznego użycia określonej metody.
This paper deals with the choosing of a suitable method for multimodal logistics object location in the Slovak Republic. The paper also describes several methods concerning the multimodal logistics object location in particular area, determines the crucial method related to this issue and presents setting up the criteria matrix for the needs of this object location in the Slovak Republic.
This paper deals with one of the most significant fields of the application of mathematical calculations to optimize the operational research and traffic problems. This issue includes the distribution of goods from the source/sources (seaport in our case) to dispersed targets (customers).The application of the “simple shuttle problem” is one option of the transport problem solution.
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