Abstrak – Dewasa ini, dunia usaha mengalami perkembangan yang sangat pesat, khususnya untuk perusahaan sejenis roti. Mereka di tuntut untuk memiliki suatu keunikan tersendiri yang dapat memikat konsumen. Perusahaan harus mampu membuat perencanaan pemasaran yang baik demi mendapat pencitraan yang positif di benak konsumen. Yaitu dengan cara meningkatkan pencitraan terhadap merek, kualitas produk dan promosi sehingga kepuasan konsumen menjadi tujuan utama perusahaan serta senantiasa memberikan ciri pembeda dengan produk pesaing. Penelitian ini bertujuan untuk melihat bagaimanakah pengaruh citra merek, kualitas produk, dan promosi terhadap kepuasan konsumen produk rotiboy di Kota Banda Aceh. Adapun metode analisis yang digunakan adalah Regresi Linier Berganda. Hasil Regresi Linier Berganda menunjukkan bahwa citra merek, kualitas produk dan promosi secara serempak berpengaruh positif atau signifikan terhadap kepuasan konsumen produk rotiboy di Kota Banda Aceh. Sedangkan, secara parsial citra merek dan kualitas produk berpengaruh positif atau signifikan terhadap kepuasan konsumen produk rotiboy di Kota Banda Aceh. Sedangkan promosi tidak berpengaruh positif atau signifikan terhadap kepuasan konsumen produk rotiboy di Kota Banda Aceh. The Influence of Brand Image, Product Quality And Promotion of Rotiboy’s Consumer Satisfaction In The City of Banda AcehAbstract – Nowadays, business sectors are rapidly expanding, especially bread companies. For those companies, uniqueness is a need in attracting the customers. They should have a good marketing plan in order to create a positive image of the companies. A good marketing plan includes building a strong brand image, improving product quality, and promoting. Customer satisfaction is the main goal of most of the companies. Therefore, they keep showing their unique characteristics that are different with the others’. The objective of this research was to identify the effect of brand image, product quality, and promotion on the satisfaction of Rotiboy’s costumer in Banda Aceh. Multiple liniar regression was used in the process of data analisys. The results showed that brand image, product quality, and promotion simultaneously affected the satisfaction of Rotiboy’s costumer in Banda Aceh. The Correlation was positive and significant. In addition, brand image and product quality partially effected the satisfaction of Rotiboy’s costumer in Banda Aceh while promotion did not. The correlation was also positive and signifcant
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