Global online labor markets (OLMs) lower the barriers to entry and enable global competition for information technology (IT) services from providers around the world. Although the prior OLM literature predominantly found systematic advantages for IT service providers from developed countries because of their higher perceived quality, the reality is that most service providers in OLM are from developing countries. This phenomenon requires a robust analysis of how OLMs are evolving. In this study, we conduct a geo-economic analysis on IT service providers’ survival utilizing a unique longitudinal panel data set from an OLM, which comprises 40,874 IT service providers from different countries over a period of more than four years (2006 to 2010). Based on results from Survival models and a series of robustness checks, we were able to decipher how geo-economic factors (specifically the country development level) and reputation interact to determine service providers’ survival. Our findings provide a different perspective from the prior literature on OLM by showing a systematic advantage for IT service providers from developing countries in terms of survival, especially when providers from developing countries were able to signal their individual quality through reputation. We explain and discuss the mechanisms underlying these effects, and highlight implications for OLMs for IT services. The online appendix is available at https://doi.org/10.1287/isre.2017.0751 .
Training is an important part of emergency preparedness activities. Unfortunately the budget cuts and economic downturn is taking a toll on government agencies' ability to conduct large scale exercises. The use of ICT in emergency preparedness can seriously lower the training costs if the trainees are motivated to use the systems. In this study we present an ongoing research we are carrying out with a county public health department to streamline their trainings. We use motivational affordances theory to guide our design efforts.
PurposeThe purpose of this paper is to demonstrate the importance of undertaking a systemic view of evaluating the success of government to citizen (G2C) services and identifying the salient factors related with citizens' low adoption of G2C services.Design/methodology/approachThe paper adopts a quantitative case perspective and derives a conceptual research model that encompasses various dimensions of e‐government that relate to citizen adoption behaviour within the framework of theory of planned behaviour (TPB). The model is empirically tested for validity and reliability.FindingsQuantitative findings have been presented, which will be valuable for academics and practitioners doing research in identifying factors for e‐government adoption.Research limitations/implicationsFurther research efforts should explore new dimensions or test the causal relationships among proposed factors within the boundary of e‐government. In that, the paper is limited contextually where attention should be made not to generalise the findings beyond the empirical findings within the case analysis.Practical implicationsThe paper supports a practitioner perspective through a consideration of a holistic approach to e‐government adoption that relate to citizen adoption behaviour. e‐Government system developers may find the findings useful when designing and implementing an e‐government system.Originality/valueThe paper is original and is the first phase of a research study. It provides an innovative approach to e‐government adoption based on TPB.
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