Currently, due to the globalization phenomenon and technological evolution, we are facing a new challenging set of paradigms encompassing social, industrial, financial and cultural issues. Hence, it is a difficult task to anticipate the new demands of the market concerning the most appreciated skills in the forthcoming workforce. This paper intends to report the sets of skills that comprise the desirable profile of the quality professional in the 21 st century. To meet this purpose, a worldwide online survey was held online throughout the first quarter of 2018, assessing (adopting a 5-point Likert scale) the importance of 27 skills identified in relevant literature. A total of 319 valid answers, originated from 61 different countries, were collected and summarized through descriptive statistics. The results suggest that seven sets of skills (appreciated skills to forthcoming quality professionals) comprise the profile of the quality professional in the 21 st century. Thus, professionals aiming the quality leader role may now tailor their skills based on the information provided in this paper. In addition, companies can use these results to specify the dimensions that their human resources should develop.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.