Fast and precise services are the desire of consumers. The speed of document provision of medical records to the clinic can be an indicator in measuring satisfaction. Based on preliminary studies in dr. Soekardjo Kota Tasikmalaya found that the provision of medical record documents less than the maximum and delayed. The aim of this research is to determine the implementation of the provision of documents in the old patient medical records outpatient services. This research type is a descriptive study. Data collection used observation sheets, stopwatch, and interview guidelines. Sample size is 99 medical record documents with accidental sampling technique. The amount of sample is 99 document medical records with accidental sampling technique. Data were analyzed using univariate analysis. The results shows 63.64% late provision of medical record documents with an average time of 12.36 minutes, it exceeds the minimum standard service that is d"10 minutes. The groove of the provision of documents in the old patient medical records outpatient is 100% not appropriate. This is due to the amount of time a patient visits increased, less officer, less storage rack capacity, system alignment sequence and the absence of tracer. The conclusion is the provision of document medical record of old patients is late and the groove of the provision of documents in the old patient medical records outpatient is not appropriate. To solve those problems, it would be better if the service quality is improved, especially in the speed of medical records document provision.
The speed of service is one of the factors that can indicate a good service quality, and will have an influence on the level of patient satisfaction with the services obtained. The purpose of this study is to determine the relationship of the speed of provision medical record documents with the level of patient satisfaction. The method that used in this research is observational analytic. Collecting data uses observation sheets, questionnaires and interview guides. The amount of population and sample in this study were 109 respondents and 88 medical record documents. The results showed that there were 58.72 % documents which is late in provision, said to be late is due to the time of provision exceeds the minimum standard that is d" 10 minutes, and the number of respondents who were dissatisfied with the ambulatory services officer is 70.36 %. This is due to the increasing of visits that are not balanced by the addition of the medical record documents provider officer, nonconsecutive aligning system, the absence of tracer and the loan of medical record document. The conclusion is, there is no relationship between the speeds of the provision of medical record documents with the level of patient satisfaction in Ciamis General hospitals in 2014.
According to the Ministry of Health Decree No. 129 of 2008 concerning Minimum Standards Services in Hospitals, filling medical record include surgery report forms must be 100% that can be used as legal evidence. Preliminary study addressing 10surgery report form of obgyn surgery cases in December 2017 wasn't filled complete. Knowing how the implementation filling of the surgery report formof obgyn surgery cases as a legal evidence in RSUD Ciamis District Ciamis in quarter IV 2017.Methods: Descriptive with mixed method approach, a total sample is 82 surgery report forms, and the research informant is a obgyn surgeon, coordinator of administration and medical record service, and surgical nurse.The average percentage of completeness surgery report forms of the general surgery cases in the IV quarter of 2017 was 63,78%. Inhibitory factors are limited time, patient quantity, delay in medical record control, too much items filled of form. Average percentage of surgery report form filling still below the Minimum Standards Services. Hospital shouldimprove the causal factors that inhibit the incompleteness of surgery report form.
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