The purpose of this study was to examine and explain the effect of COVID-19 Perception, subjective norms, and Perceived Benefits on attitudes and Behavior continuous use of medical mask. The population of this study is people in Indonesia who have used medical masks for at least a year. The size of the sample used is 146 people with purposive sampling method. The analytical technique used is Path Analysis using SEM-PLS. The results showed that the COVID-19 perception, subjective norm, and perceived benefits had a positive and significant effect on attitudes and behavior in using medical masks continuously, and attitudes about using medical masks also had a positive and significant effect on the intention to continue using them continuously. Therefore, it is important for regional leaders to continue to disseminate and educate about the importance of continuous use of medical masks in order to prevent the spread of disease due to COVID-19 and maintain public health by providing information about COVID-19 disease and the benefits of using this medical mask.
The tourism industry is the one that has been hit the most by the COVID-19 outbreak. Bali is one of the most popular tourist destinations among both local and international visitors, and its economy is heavily reliant on the tourism industry. The purpose of this study is to investigate how push-pull motivation and perceived health risk affect the attitude of tourists and their impact on the intention to return to Bali. The respondents are 200 Indonesians who have visited Bali. On SMART-PLS version 3.0, structural equation model analysis was employed for data analysis. The results show that all four determinants of domestic tourist revisit intention, including push motivation (?=0.273, p < .001), pull motivation (?=0.394, p < .001), perceived health risk (?=-0.170, p < .01), and attitude (?=0.185, p < .01) significantly affect revisit intention. Recommendations are made to the government and businesses in the tourism industry to improve the revisit intention of domestic tourists.
This study aims to find out the application of a marketing mix strategy to increase room occupancy rates and to find out the strengths, weaknesses, opportunities and threats at Karma Kandara Resort Bali during the Covid-19 pandemic. During the covid-19 pandemic, there was a decrease in the number of tourists and it became a challenge for hotel management to find strategies to increase room occupancy rates. Data were collected through interview and documentation studies. The data analysis technique was carried out qualitatively, supported by a SWOT matrix analysis. The results of this study found that Karma Kandara Resort Bali already has a SWOT factor on the marketing mix variable and ST Strategy (strength-threat) by maintaining competitive prices with competitors, expanding and increasing promotional activities that have been carried out as the right SWOT strategy to increase occupancy rates. room during a pandemic
Abstrak Pengguna internet di Indonesia terus mengalami kenaikan seiring dengan naiknya jumlah penduduk. Konsumen kini dapat memanfaatkan teknologi internet untuk lebih mengekspresikan diri dan kemauannya terutama saat sedang berwisata. Internet telah menjadi trend bagi banyak konsumen sebelum melakukan proses pembelian. Berbagai informasi wisata kini dapat dengan mudah diakses. Tripadvisor.com merupakan salah satu platform online review wisata dimana wisatawan dapat menemukan berbagai informasi mengenai akomodasi menginap yang dipilih. Kemajuan teknologi yang pesat dalam berwisata khususnya pemilihan akomodasi mendorong trend penyampaian ulasan secara Word of Mouth bergeser menjadi Electronic Word of Mouth. Penelitian dilakukan dengan menyebarkan 100 kuesioner yang seluruhnya kembali dan terisi lengkap untuk kemudian dianalisis. Metode analisis yang digunakan adalah secara deskriptif kuantitatif, uji regresi linear sederhana, analisis koefisien determinasi, uji T-test untuk mengetahui besarnya pengaruh Electronic Word of Mouth terhadap booking decision. Pada hasil penelitian menunjukkan adanya pengaruh yang signifikan dari Electronic Word of Mouth terhadap booking decision. Hal ini ditunjukkan dari adanya persamaan yang menyatakan bahwa koefisien regresi Electronic Word of Mouth di Tripadvisor.com (X) akan meningkatkan keputusan menginap sebesar. Pada nilai R dapat dijelaskan oleh Electronic Word of Mouth sebanyak 65% dimana sebanyak 35% dijelaskan oleh variabel lain yang tidak digunakan dalam penelitian ini. Disamping itu pada hasil uji T-test yang diperoleh menunjukkan bahwa Electronic Word of Mouth berpengaruh signifikan terhadap Online Booking Decision tamu domestik di Bali. Pada penelitian ini terdapat kaitan dari faktor Electronic Word of Mouth di Tripadvisor.com pada penelitian ini yang menjadi acuan utama tamu domestik dalam memutuskan untuk menginap, yakni Hotel Overall Score (Hotel Rating).
Tujuan dari penelitian ini adalah untuk menganalisis bagaimana implementasi dari Maximizing 15-Minutes (M1ME) Training pada Host Service Department Alila Seminyak dari Perspektif Manager. Data penelitian ini dikumpulkan dari kuesioner, wawancara, dan studi dokumentasi. Data yang terkumpul dari kuesioner kemudian dianalisis menggunakan SPSS versi 23. Hasilnya menunjukkan bahwa Pelatihan Maximizing 15-Minutes (M1ME) berpengaruh positif dan signifikan terhadap persepsi kualitas, persepsi biaya, persepsi volume/produksi, persepsi efisiensi, persepsi kepatuhan, keamanan yang dirasakan, kepuasan karyawan yang dirasakan, kepuasan pelanggan yang dirasakan, respon pelanggan yang dirasakan dan respon pasar di Alila Seminyak.
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