This study empirically examines the correlation between the quality of e-government and trust in government. It used survey data collected in 2013 from the metropolitan areas of Seoul. An index was developed to measure the quality of e-government services, and the Gov 3.0 values were reflected in the analysis, including openness, sharing, communication, and collaboration. The results show a partial correlation between the quality of e-government service and trust in government. In addition, the level of trust varied according to the different type of the digital divide groups. It suggests that as ICT (Information Communication Technology) has become more sophisticated, a willingness to share information among organizations and stakeholders may become a major factor to thoseactively seeking information and resources to make value-added products. It also suggests that more integrated data management including network securityand an open attitude toward information sharing will be more important beyond the level of technical issues.
Nowadays, the Government as a Platform (GaaP) based on cloud computing and network, has come to be considered a new structure to manage efficiently data-driven administration in the public sector. When the GaaP concept was first introduced, the ICT infrastructures that could underpin GaaP were not sufficiently developed. However, the recent digital transformation has transformed the previous electronic government, which was system- and architecture-oriented. As part of the next generation of government models, GaaP may reinvent the government at a lower cost but with better performance, similar to the case of electronic government two decades ago. This study attempted to determine the priority of factors of GaaP by using the analytic hierarchy process (AHP) methodology. Because of the GaaP characteristics, we drew the main components for building GaaP from previous studies and a group interview with experts. The study results show that experts tend to prefer publicness in terms of building GaaP. Most of the factors that the experts weighed with the highest importance are related to the public sector, which revealed that governments should focus on their primary duty, regardless of the origin and characteristics of the platform in GaaP. However, since GaaP allows governments to be more horizontal and innovative, the platform approach can fundamentally shift the existing processes and culture of the public sector. The enhanced activity of citizens with ICT can also accelerate the introduction of GaaP. Finally, the study showed that a data-driven GaaP is necessary to efficiently handle big data, contract services, and multiple levels of on-line and off-line channels. In this public platform, government, citizens, and private sector organizations can work cooperatively as partners to seamlessly govern the hyper-connected society.
When the level of trust in government is low, government cannot effectively provide services, since the policy goals and the process of implementations are not fully understood by the people. This study hypothesizes that the level of trust in government may increase if the level of social capital increases. It also hypothesizes that the impact of social capital on the level of trust in government may differ depending on the type of social capital. The study examined the relationship between the level of trust in government and types of social capital, including bonding social capital and bridging social capital. The result of multiple regression analysis showed that bonding social capital shows a negative relationship with the level of trust in government, while a bridging social capital has a positive relationship with the level of trust in government. In addition, the study examined the variances of the perceptions of each group based on the degree of social cohesion on the level of trust in government by employing ANOVA. It showed that there are no significant differences in bonding social groups, while bridging social capital groups showed variances in their perception of the level of trust in government.
This study aims to shed light on determinant factors for the introduction of Government as a Platform (GaaP) by public officers who can be platform providers or main stakeholders in GaaP. It focuses on public officers in 261 Korean public agencies. In order to verify the research model’s hypotheses, we take advantage of Structural Equation Modeling and the Technology Acceptance Model. As a first result, concerning the direct effect on GaaP, the quality of open data, the scope of the stakeholders, and attitudes to civic engagement have a positive relationship on the perceived usefulness of Intelligent Information Technology (IIT). Second, in terms of the effect of IIT on GaaP, the perceived usefulness of IIT mediates positively on the intention to adopt GaaP based on the quality of open data, the scope of the stakeholders, and attitudes towards civic engagement. Based on these results, policy implications can be described as follows. Besides managing internal open data, governments should actively mine new open data that can create added value for innovation. They need to create an easily cooperative environment with other stakeholders, especially non-public participants, and governments should encourage public officers to more actively accept and utilize IIT in their jobs.
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