Starsindo Logistics Inc. (SL) is a company in freight forwarding service. The problem in this company is less information provided to customers, especially about customer order status information. It is started from the departure of the EMKL truck until the standard time of customer container entering freight process. Therefore, it is needed to use the customer service application electronic-Customer Relationship Management (e-CRM), because it will ease to manage and control information flow about the customer order status. The research method is following rules in object oriented analysis and design by Mathiassen. Through website, public is hoped to easily access the company information or ship schedule, order list, tracking order status, or transaction history. This web-based customer service application could help the company to build a good relationship with customers.
PFI is a financing institution (multifinance) that since 2004, focusing on consumer finance who want to own a motorcycle. PFI has been utilizing the information system and technology (IS/IT) in the overall business processes both on the system application is currently running (lights on) Kata kunci: SI/TI, lights on, proyek, New Information Economics (NIE) PENDAHULUANPFI merupakan lembaga pembiayaan (multifinance) yang sejak tahun 2004 memfokuskan diri pada pembiayaan konsumen, yaitu sepeda motor. PFI telah memanfaatkan SI/ TI dalam keseluruhan proses bisnisnya. Hal ini dapat dilihat dari penggunaan sistem aplikasi yang sudah terintegrasi dan menghubungkan seluruh divisi yang ada dalam perusahaan. Namun sampai saat ini pihak manajemen perusahaan masih belum mengetahui apakah investasi SI/TI yang telah dilakukan pada sistem yang sedang berjalan memberikan manfaat apa saja bagi perusahaan, apakah perlu ditingkatkan, dikembangkan atau bahkan dihilangkan karena tidak sesuai dengan strategi bisnis perusahaan serta tidak mengetahui proyek mana saja yang perlu diutamakan dalam mendukung strategi bisnis perusahaan. Oleh karena itu, PFI membutuhkan informasi mengenai manfaat serta dampak apa saja yang dapat diperoleh dari investasi SI/TI yang ada, sehingga perusahaan dapat merencanakan penggunaan SI/TI yang lebih baik.Salah satu metode untuk menganalisis manfaat dan dampak dari investasi SI/TI adalah dengan menggunakan metode New Information Economics (NIE) yang dikembangkan oleh Benson et al. (2004). Dengan menggunakan praktekpraktek NIE, dapat membantu perusahaan dalam menganalisis aktivitas operasional SI/TI mana saja yang bermanfaat dan menguntungkan bagi perusahaan serta proyek SI/TI mana saja yang harus diutamakan atau dikembangkan terlebih dahulu berdasarkan strategi bisnis perusahaan, agar perusahaan mendapatkan keuntungan seperti yang telah ditetapkan.Untuk memperjelas fokus penelitian, dilakukan pembatasan-pembatasan sebagai berikut. Pertama, penelitian ini bertujuan untuk menganalisis sistem yang sedang berjalan (Lights On), baik aplikasi, infrastruktur, service, dan manajemen serta rencana proyek yang akan dikembangkan. Kedua, penelitian yang dilakukan menggunakan metode NIE, yang menghasilkan 7 deliverable dari 12 deliverable dalam
The lack of green computing governance model for environment of universities in Indonesia becomes one major factor to conduct this research. In fact, the teaching and learning activities in campuses depend on support of information system and information technology. Various studies on green computing were observed. However, the suitable model for green computing in the area of private university Indonesia has not been observed yet. Referring to Green ICT Framework by University of Michigan and Connection Research as well as green computing framework by Adcuent, the green computing model for private university in Indonesia was developed through this research. Although the research object was observed in Bina Nusantara University, Jakarta, Indonesia, it is adoptable for other private universities to evaluate their information system and information technology performance surround campuses. Green computing governance is part of information system and information technology strategic plan. Therefore, the management of university should fully concern towards this matter.
PT Starsindo Logistics is a company engaged in the field of freight forwarder. The company problem faced today is providing information to customers that are less precise and quick, especially on the customer’s order status information. This problem starts from the time of departure until time EMKL truck dock container freight customers enter the process. Therefore, it is necessary to use electronic Customer Service applications-Customer Relationship Management as it can make it easier to manage and control the flow of information about the status of customer orders. The research method is to follow the rules that exist in the Object Oriented Analysis and Design which has been introduced by Mathiassen. Through the website, the public is expected to easily access all information about the company and vessel schedules. Customers can also access information on schedule orders, tracking order status and transaction history that has been done. With the web-based Customer Service applications, it is expected to help companies build better relationships with customers.Keywords: e-customer relationship management, freight forwarding, object-oriented analysis and design
Research discusses information economics method to
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