Purpose -The purpose of this paper is to contribute to defining the tasks necessary to process management, considering both conceptual and practical views. Design/methodology/approach -Bibliographic review for tasks mentioned as typically necessary to process management, plus a field survey involving professionals working in process management. Findings -The bibliographic review yielded a set of tasks that were grouped conceptually into "designing processes", "managing processes from day to day" and "fostering process-related learning". These groups were then validated with practioners as valid constructs. The field survey produced two major findings: the first underlining the practical importance of the tasks identified as necessary to process management and the second demonstrating that most organizations where the study participants work are structured functionally, but have practices for managing cross-functional processes or "end-to-end process". The conceptual and practical comparison brings to light gaps between authors and professionals. Research limitations/implications -There is significant variation in the job positions and sectors occupied by the group studied and the sample is not random, given that all are enrolled in postgraduate process management programs and thus share an interest in the subject. Practical implications -Organizations can identify tasks that are necessary and important to process management and have an instrument (the questionnaire) for deciding how best to manage processes. Where functional management of cross-functional processes is found, this recommends developing organizational solutions to upgrade the capacity for coordination among activities without necessarily introducing changes in organizational structure. Originality/value -The paper describes an unprecedented study and helps clarify what needs to be done to manage processes.
Uma comparação dos custos do transplante renal em relação às diálises no BrasilCost comparison of kidney transplant versus dialysis in Brazil Una comparación de los costes del trasplante renal en relación con las diálisis en Brasil
In view of the growing supply of reference models in various domains and in different formats, and the potential benefits to organizations using them, this article proposes to (1) present the theoretical background to the subject, and (2) situate and discuss issues associated with integrating such references. Adopting multiple reference models poses practical problems for organizations as regards where to look for the models, which to adopt, and once selected, how to ensure the references are consistent with each other and suited to the organization's particular features. As a possible avenue to solutions, this text describes the conception of an organization-specific reference model. The model proposed can be constructed by way of an articulated solution based on one or more reference models, which were selected thematically, subjected to adjustments for coherence and interrelationship, matched against the organizational culture, and explicitly formulated.
O verdadeiro desafio de gestores tem sido satisfazer o seguinte dilema: oferecer assistência à saúde com qualidade minimamente satisfatória, acesso a esse sistema com o mínimo de restrição possível e a um custo suportável. Nesse contexto, o objetivo do artigo é propor um modelo de simulação a eventos discretos que represente um subsistema de um hospital e demonstrar como ele pode ser utilizado para reconfigurar a carteira de serviços ofertados pela Unidade Médica. Visando, desta forma, facilitar o acesso do usuário, organizar os fluxos e melhorar a qualidade que se traduz em redução no tamanho das filas e diminuição do tempo de espera para atendimento.
The BPM Center of Excellence (CoE) has been widely adopted in organizations that believe in BPM's potential as a tool to promote an organizational environment that is technically and culturally prone to innovation and change. This chapter shows the relevance of a BPM CoE in order to implement an effective BPM Governance that generates synergy, efficiency, and collaboration within all types of existent BPM initiatives inside an organization. It also discusses lessons learnt related to the implementation of a BPM CoE by presenting a real case in a Brazilian company.
RESUMOAs evoluções dos sistemas produtivos, em geral, implicam em uma revisão dos sistemas de indicadores e de custos da organização. Isso decorre da necessidade de averiguar corretamente as ações locais no desempenho da empresa em termos operacionais ou econômico-financeiros. De acordo com a literatura, o alinhamento entre os sistemas de produção, de custeio e de indicadores de desempenho é um pressuposto para o melhor desempenho da empresa. Este trabalho é um estudo de caso de caráter exploratório da trajetória de alinhamento dos sistemas de produção, de custeio e de indicadores de desempenho. Foram realizadas entrevistas em profundidade, reunidos documentos internos da empresa e consultadas a fontes secundárias. Foi feita a descrição das etapas de implantação dos sistemas de produção e foram registrados os incidentes críticos da empresa, momentos em que ocorreram inconsistências entre os sistemas de produção, de custeio e de indicadores de desempenho. Os resultados evidenciaram que o alinhamento depende de ajustes e modificações realizados ao longo da trajetória de alinhamento dos sistemas, conferindo um caráter dinâmico do alinhamento entre os sistemas de produção, de custeio e de indicadores de desempenho, e revelando a importância do processo de aprendizado.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.