Teknologi informasi saat ini terus berkembang dengan sangat pesat hingga dapat memberikan kemudahan ke penggunanya, salah satunya kemudahan mengakses internet, seperti melalui telepon seluler. Peningkatan pesat pengguna internet, terutama melalui ponsel, disebabkan oleh ramainya aplikasi media sosial sebagai aplikasi pertemanan maya. Selain sebagai aplikasi pertemanan maya, manfaat lain dari media sosial adalah sebagai media promosi, salah satunya adalah promosi aplikasi berbelanja daring, sehingga jumlah transaksi belanja daring di Indonesia juga meningkat. Kegiatan hidroponik dan aquaponik di Institut Teknologi Telkom Surabaya juga berkembang dan mulai memasuki tahap panen produk, sehingga diperlukan adanya platform untuk menjual produk-produk tersebut. Dipilih platform belanja daring, utamanya aplikasi ponsel, untuk menjual produk-produk ITTelkom Surabaya tersebut agar konsumen dapat berbelanja kapanpun dan dimanapun. Aplikasi belanja daring yang dikembangkan oleh ITTelkom Surabaya Bernama ITTS MART. Saat ini, ITTS MART masih dalam tahap pengembangan prototype dan perlu adanya pengujian usabilitas menggunakan Konsep WebQual pada aplikasi ITTS MART tersebut. Dari hasil penelitian, dapat disimpulkan bahwa enam variabel penelitian, yaitu Trust, Informational Fit-To-Task, Web Appearance, Entertainment, Government Policy dan Transaction Capability, menunjukkan nilai perbedaan yang signifikan antara harapan dan pengalaman nyata atau ketidukpuasan saat menggunakana aplikasi ITTS MART. Hanya satu variabel yang menunjukkan nilai perbedaan tidak signifikan, yaitu Response Time, sehingga dapat disimpulkan bahwa responden puas dengan waktu mengakses laman pada aplikasi ITTS MART.
Improving information systems is essential to increase user satisfaction which then has a positive impact on the institution. This study aims to measure the importance and performance of website service quality attributes on the i-Gracias ITTP using Importance Performance Analysis. This study integrate e-ServQual and WebQual to measure the level of student satisfaction with i-Gracias as a web-based information system service comprehensively. Generally, the satisfaction score shows that the performance of quality attributes does not meet the expectations of students as users. Of the 30 quality attributes measured, there is one attribute in quadrant I, 12 in quadrant II, 13 in quadrant III, and 3 in quadrant IV. The attributes that describe the fundamental functions of i-Gracias as an online service system are efficiency, security, fulfillment, information quality, and accessibility. The next priority for improvement for i-Gracias is efficiency improvement and process simplification.
Along with the increasing number of internet users in Indonesia, online product buying and selling transactions have also increased, including one through electronic trading platforms. Currently, various kinds of products have also started to be marketed online, one of which is raw food ingredients, such as basic necessities, vegetables, fruit, and others. The pandemic is also one of the reasons people choose not to shop for these daily necessities offline at the market. Various platforms have been developed to support online buying and selling of raw food, both web-based and mobile applications.The usability of the online platform is an important factor to support the quality of online buying and selling services. Currently, there are not many studies related to usability evaluation of online food buying and selling platforms. Therefore, this research is needed on the usability of the application platform for buying and selling raw food ingredients. This study measures the gap between expectations and reality perceived by respondents using six dimensions of site or application quality, namely Web Appearance, Entertainment, Informational Fit-To-Task, Transaction Capability, Response Time, Trust, and one additional dimension, namely Government Policy required in a site or application. From this study, it was found that of the seven dimensions, there are six dimensions that show a significant gap between expectations and reality perceived by respondents, with the largest gap shown by the dimensions of Government Policy with the gap between expectatcy and reality until 21,89%, Web Appearance with the gap until 18,07%, and Informational Fit-To-Task with the gap until 17,71%. The existence of gaps in the six research dimensions with the three largest gaps indicates consumer dissatisfaction with the usability of online food buying and selling platforms, especially in the dimensions of Government Policy, Web Appearance and Informational Fit-To-Task.
During the Covid-19 pandemic, supply chain resilience becomes promising possibilities to mitigate enterprise from disruption risk. For this reason, this paper comprehensively presents a systematic review of the recent technological progress in the presence of supply chain resilience while addressing the important link between supply chain risk and enterprise business. Practitioners and researchers can benefit from our survey since it introduces a structure analysis and recommendations as to which key drivers of the supply chain resilience can be used at different types of enterprises regarding the property of risk management. The implications and limitations of existing supply chain resilience literature are also discussed.
This study analyzes the factors that influence public acceptance of E-Government Health Application feature on partner applications. The current phenomenon in the health sector is the emergence of COVID-19 which has a very fast rate of human-to-human spread. To handle these cases, the government evaluates and looks for new innovations by cooperating with new partners and making E-Government Health Application feature accessible through partner applications to make it easier for the public. The successful use of the system is influenced by the acceptance and use of the individual who uses it. The research model used in this study is a modified UTAUT2 model with a total sample of 250 respondents. Model testing is done by statistical analysis using SmartPLS software. It was found that Facilitating Conditions and Behavioral Intention variables had a positive and significant effect on Use Behavior variable with t-statistic of 3.659 and 4.505. Habit had a positive and significant effect on Behavioral Intention and Use Behavior variables with t-statistic of 7.939 and 3.232. Meanwhile, the Experience moderating variable affects the Facilitating Condition on Behavioral Intention variable and affects the Behavioral Intention on Use Behavior variable with t-statistics of 2.069 and 1.972
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