Usability Testing on ITTS MART Prototype

Zunaidi, Rizqa Amelia; Purbantari, Adek Dhea Resmi; Syafani, Fidelia Adinda; Mardhiana, Hawwin; Fuady, Ahmad Ihsan

doi:10.32520/stmsi.v12i1.2389

Cited by 2 publications

(4 citation statements)

References 11 publications

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“…These scenarios are the buyers set to buy the product and then the buyer set to complete the payment process. This scenarios are fundamental process of the operation so that it is crucial to test these scenarios [1], [14]. At this point, the assessment indicators are carried out depending on the level of user satisfaction utilizing the SUS questionnaire [30].…”

Section: Prototyping and System Usability Scale (Sus) Testmentioning

confidence: 99%

“…A mobile phone can now be used to access the internet at any time and from any location. According to the Association of Indonesian Internet Service Providers, in 2019-2020, 73.7% of Indonesian people, or around 196.7 million Indonesians are active internet users who access the internet via mobile displays [1], [2]. Since 2018, the percentage of Indonesians who use the internet has climbed to 68.4%.…”

Section: Introductionmentioning

confidence: 99%

“…In order to sell ITTelkom Surabaya's products, an online shopping platform particularly a mobile application, was chosen so that consumers could purchase at any time and from any location. Moreover, ITTelkom Surabaya could grow its market in this area [1].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Innovative Design of Ecommerce Mobile Application Using Kansei Engineering and System Usability Scale

Putra,

Zunaidi,

Mardhiana

et al. 2024

SHS Web Conf.

Self Cite

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Information technology is currently growing at a rapid speed in order to provide users with convenience, one of which is the ease of accessing the internet via mobile phones. The emergence of social media programs such as virtual buddy applications has contributed to the rapid increase in internet users, particularly via mobile phones. Social media, in addition to being a virtual friendship application, also functions as a promotional medium, one of which is the promotion of online shopping applications, hence boosting the number of online purchasing transactions in Indonesia. An online shopping platform was chosen to market university’s products, allowing customers to shop easier and may increase the growth rapidly. As a result, Kansei Engineering is used in this study to develop applications that tap into users’ emotional demands. In addition, to establish the optimum design for the user, the prototype was tested for performance and usability using a System Usability Scale (SUS) questionnaire. According to the study’s findings, the application will be created with the following feelings in mind: appealing, attractive, organised, practical, innovative, quick, effective, accessible, interactive, and unique. According to usability studies, the “friendly concept” application generated better levels of satisfaction than the other design concepts.

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Section: Prototyping and System Usability Scale (Sus) Testmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Innovative Design of Ecommerce Mobile Application Using Kansei Engineering and System Usability Scale

Putra,

Zunaidi,

Mardhiana

et al. 2024

SHS Web Conf.

Self Cite

View full text Add to dashboard Cite

show abstract

“…Sebelumnya sudah pernah dikembangkan prototype aplikasi ITTS MART v1.0 yang baru sebatas tampilan antar muka statis dan didapatkan hasil bahwa prototype aplikasi ITTS MART tersebut belum memuaskan penggunanya dan perlu untuk dikembangkan di berbagai aspek [7].…”

Section: Pendahuluanunclassified

Usability Testing of ITTS MART v2.0 through Customer Satisfaction Index (CSI) Measurement using the E-SERVQUAL Model

Zunaidi,

Yulianita,

Putra

et al. 2024

SISTEMASI

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The current advancement in information technology brings convenience to users, especially in accessing the internet, including through mobile devices like smartphones. The rapid growth in internet usage, particularly via mobile devices, is driven by the popularity of social media applications as virtual social interaction platforms. In addition to being a means of social interaction, social media also serves as a promotional platform, including for online shopping applications, contributing to the increase in online shopping transactions in Indonesia. At the Telkom University Institute of Technology in Surabaya, hydroponic and aquaponic activities have seen significant development and have reached the stage of product harvesting. Therefore, a platform is needed to market these products. The decision has been made to utilize an online grocery shopping platform, primarily through a mobile application, to enable consumers to make purchases anytime and anywhere they are. The online grocery shopping platform being developed by ITTelkom Surabaya is known as ITTS MART. Currently, ITTS MART is still in the prototype development stage and requires usability testing by measuring the Customer Satisfaction Index (CSI) using the e-SERVQUAL model. The results of this study indicate that the Customer Satisfaction Index (CSI) for the ITTS MART application service is 86.20%, signifying that users of the ITTS MART application are highly satisfied with its service. Although the CSI score for the ITTS MART application is already very good, users still express some dissatisfaction with variables such as system availability, privacy, and responsiveness. This is particularly noticeable in indicators like the frequency of application availability for business, obtaining permission before creating a personal account, safeguarding privacy, and accuracy of product descriptions within the application. Therefore, developers of the ITTS MART application should work on improving these aspects to enhance user satisfaction with the application.

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Usability Testing on ITTS MART Prototype

Cited by 2 publications

References 11 publications

Innovative Design of Ecommerce Mobile Application Using Kansei Engineering and System Usability Scale

Innovative Design of Ecommerce Mobile Application Using Kansei Engineering and System Usability Scale

Usability Testing of ITTS MART v2.0 through Customer Satisfaction Index (CSI) Measurement using the E-SERVQUAL Model

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