This paper gives a conspectus of Service
SERVICE CONCEPTShe basic concepts of service, service systems, and service science have been well-developed. (Sampson and Froehle 2006, Maglio and Zysman 2007, and Katzan 2008b To fully benefit from the service perspective, however, an ontological foundation is required to facilitate communication among researchers and assist with the ongoing theoretical and pragmatic development of the discipline. To some extent, an ontology is dependant upon a particular point of view, and this paper seeks to identify a set of rigid descriptors that link to the various underlying concepts. We are going to take the view that a comprehensive depiction of the application domain is as important in service ontology as is the taxonomy used to describe it. ServiceIn a widely distributed paper on the science of service, Spohrer and associates (Spohrer 2007b) give several characteristics of an elementary service event: customer participation, simultaneity, perishability, intangibility, and heterogeneity. Customer participation refers to the co-production of the service experience and the co-creation of service value. Simultaneity denotes the fact that a service is produced and consumed simultaneously. Perishability refers to time perishable capacity from the provider"s viewpoint and opportunity loss from the client"s perspective. Intangibility normally denotes the obvious fact that goods are not produced by a service event. Lastly, heterogeneity refers to the variation in a service from client to client and from provider to provider, along with the recognition that a service system is a complex system that can be mediated by information technology. This seemingly simple definition belies the complexity of the situation, since there is a multiplicity of service definitions, based on existential considerations. A service is a socially constructed temporal event, and within that domain, an objectivist view of the subject matter is adopted. Service exists and possesses an implicit lifecycle comprised of design, development, analysis, and implementation, similar in nature to most technical innovations. Specificity will be added to the service lifecycle model in a later section. Moreover, a service evolves and is subject to descriptive and nominative modalities. As with traditional social activities, a service can be analyzed and measured. In fact, a service is an economic entity that possesses demonstrable value to the participants, in particular, and to organizations and society, as a whole. 1 The tangible/intangible terminology is unfortunate. In this instance, tangible implies a product. and intangible denotes a service. In later sections, tangible denotes demonstrable value, and intangible implies an affective state of awareness that differs between individuals.T
Cloud computing is a technique for supplying computer facilities and providing access to software via the Internet. Cloud computing represents a contextual shift in how computers are provisioned and accessed. One of the defining characteristics of cloud software service is the transfer of control from the client domain to the service provider. Another is that the client benefits from economy of scale on the part of the provider. Cloud computing is particularly attractive to small and medium-sized educational institutions, because it represents a lower total cost of ownership (TCO) than alternative modalities.
This paper continues with the conspectus of Service
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