Implementing health protocols during the COVID-19 pandemic is one of the company's efforts to provide services to customers. One of the evaluation services to adapt to customer preferences changes are applying a Quality Function Deployment (QFD). QFD is a method used to know customer needs and formulate how the company determines the priorities for meeting these needs based on company conditions. Based on this research in Madiun Railway Station, the Quality Function Deployment shows three service attributes are getting on the top priority of customer needs. These are the implementation of health protocols, physical distancing, and hospitality of employees. The three service attributes will be developed and improved based on three out of the sixteen technical responses. These Technical Responses are improving the service and performance of employees, complete the information on social media, and make sure the environment and the toilet are clean.
This study aims to identify the service attributes of the application needed by consumers of the Pegadaian Digital Service application. The research objective can be completed using the Quality Function Deployment method which is able to define consumer needs into the company's technical response in improving the quality of application services. The use of the Quality Function Deployment method in this study resulted in eight variables of consumer needs. The need variable with the highest weight value will be the priority. The product variables that are prioritized are Features, Applications, and Servers. The three highest priority consumer needs can be met by the company by carrying out 4 of the 18 technical responses that have the highest importance weight. The Technical Responses were "improvement of the database coding structure", "implementing the API system", "IT and Operational team training", and "adding Capacity Connecting Bandwidth".
TSince long ago this agricultural country, Indonesia has never been separated from rice farming. However, the welfare of farmers has not been fully good. The harvest season that should bring joy and profit, not always absolute about the full benefits. Harvest season are often accompanied by problems such as drop of selling price due to abundant supply. The purpose of this study is to diclose that farmer groups can optimize the supply chain flow to overcome the drop of selling price. This research was conducted in descriptive research, by conducting direct observations on Tirta Jaya farmer groups in Demak, then mapping the existing supply chain flow, and finally finding optimization solutions in the flow. The results of this study indicate there is an unoptimal distribution channel for agricultural products, and the warehouse receipt system is the right alternative, and can be applied as one of the new distribution channels to overcome the drop of selling price during the harvest.
Since electrify is booming around the world as one of the global warmings, many lives aspect in trying to be nice to environment by trying to go electric. So did in Indonesia, there has been a change in public spending behaviour from conventional to electronic, even on the most basic element, i.e., transportation. The purpose of this study is to identify critical factors affecting consumers’ adoption of ride-hailing applications in specific fully electric vehicle provider by using the Unified Theory of Acceptance and Use of Technology (UTAUT) approach. This study uses convenience sampling method. Data then compiled from self-administered questionnaire, with a total usable sample are 146. The respondents are Beam Rover fully electric bike consumers. The study employs PLS-SEM technique to analyse the relationships among variables. The findings show effort expectancy, performance expectancy, social influence, and facilitating conditions positively influence behavioural intention to use Beam Rover, fully electric bike ride hailing service. The results enrich the empirical evidence of consumer behaviour in term of ride hailing in fully electric bike transport modes. At the end of this study, theoretical and practical contributions are provided.
Every manufacturing company will strive to create the best quality products. This is also done by PT. CMSM, a steel company, is producing corrugated zinc products. In several production periods, the defective product values were still found that exceeded the tolerance limit value set at 0.5% in corrugated zinc products. These problems are, of course, very detrimental to the company, so it’s essential to control the quality of corrugated zinc products. This study aimed to determine the factors that cause product defects, propose plans to improve product quality, and provide managerial recommendations based on Six Sigma analysis. Data collection techniques are carried out through observation, interviews, and documentation. Based on the study results, it is known that DPO is 0.000885 and DPMO is 884.6028. At this time, the company is at the level of 4.64 sigma with CTQ (Critical to Quality) folded zinc sheet, cut size is not according to standard, thickness is not according to standard, uneven coating layer and perforated zinc sheet. Based on the analysis, five factors cause product defects: humans, machines, methods, materials, and the environment. To improve quality, the company should improve their quality control through 5W + 1H analysis, namely by providing training to employees, periodic machine maintenance and ensuring that the SOPs that have been made are implemented correctly and adequately. Keywords: six sigma, DMAIC, product defect, quality control, manufacturing
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