The paper focuses on railway services in the Slovak Republic and describes the organization of public administration in this area and its responsibility for protecting consumer rights. It analyses customers’ rights stipulated in the Slovak legislation and comes to a conclusion that they drive mainly from the EU law. The paper also presents a customer satisfaction survey regarding rail services in the Slovak Republic and several other EU states and proposes suggestions on how to improve customer satisfaction. The aim is to start a discussion on customers’ rights in the Slovak Republic because in the last couple of years the total number of rail customers is on the rise.
The article provides characteristics of legal regulation of the conduct of entrepreneurs, including the analysis of a new element of the Slovak law -so-called "disqualification". It consists in a prohibition (by a court order) to perform functions of a member of the statutory or supervisory body in a company or co-operative, as well as in a prohibition to act as a director of the organisational unit of an enterprise, as a director of an enterprise of a foreign party, or as a procurator. Entrepreneurs are entitled to act on their own name. We distinguish direct and indirect (mediated) acts of entrepreneurs. When acting directly, the entrepreneur acts personally (for individuals) or through the statutory body (for legal entities). Indirect (mediated) acts of entrepreneurs consist in manifestation of the will through a third person, who acts on behalf of the entrepreneur (so-called statutory representation).
The authors analyse a legal regulation of consumer protection in the Slovak Republic, comprised (among others) the Civil Code, the Act on Consumer Protection and the Act on Consumer Protection in Provision of Certain Tourism Services. They refer to the specifics of consumer law, which undermines the basic principles of private law (the principle of equality of the involved parties and the principle of the dominance of dispositive legal norms), because it primarily serves for the protection of a weaker party of the consumer agreement - a consumer. They focus on the claims of consumers - air passengers. The conclusion is that air passengers’ rights drive mainly from the EU law. They also present a survey regarding air passengers’ rights and propose suggestions on how to improve their satisfaction. The aim of a paper is to start a discussion on air passengers’ rights because the number of air passengers increases.
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