2017
DOI: 10.7172/1689-9024.yars.2017.10.16.9
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Protection of Consumers’ Rights in Railway in the Slovak Republic

Abstract: The paper focuses on railway services in the Slovak Republic and describes the organization of public administration in this area and its responsibility for protecting consumer rights. It analyses customers’ rights stipulated in the Slovak legislation and comes to a conclusion that they drive mainly from the EU law. The paper also presents a customer satisfaction survey regarding rail services in the Slovak Republic and several other EU states and proposes suggestions on how to improve customer satisfaction. T… Show more

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Cited by 6 publications
(3 citation statements)
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“…According to Čajka et al, the European Union is also focusing on legislative support for e-commerce in order to support the economic activities of the Member States. 10 The legislation of the Slovak Republic does not differentiate between stone and electronic commerce. The same legislation applies to legal relationships that arise in e-commerce and traditional commerce.…”
Section: Literature Reviewmentioning
confidence: 99%
“…According to Čajka et al, the European Union is also focusing on legislative support for e-commerce in order to support the economic activities of the Member States. 10 The legislation of the Slovak Republic does not differentiate between stone and electronic commerce. The same legislation applies to legal relationships that arise in e-commerce and traditional commerce.…”
Section: Literature Reviewmentioning
confidence: 99%
“…However, the possibility that dominant platforms can effectively isolate themselves from competition in the long run by expanding the scope of services (thus reducing the risk of long--term disadvantages) balances this out. 38 According to the above explanations, the possibility of market power abuse through a breach of law is fundamentally based on the fact that other market participants are unable to protect their rights from abuse (enforcement problem). This issue should be addressed in general, not just in terms of the actions of powerful corporations.…”
Section: Improving the Protection Of Market-relevant Individual Rightsmentioning
confidence: 99%
“…The fact that limited liability companies are the most widespread business companies is understandable for various objective reasons. This form of a business company, according to Horvat et al (2017), most closely copies the dynamic trend of the market economy and maintains a simple structure, but, at the same time, eliminates the negative impact of business risk on entrepreneurs, because an entrepreneur is liable for the company's obligations only up to when the amount of their unpaid deposit entered in the commercial register.…”
Section: Introductionmentioning
confidence: 99%