Abstract:rganization usually sees an average worker as the source of quality and productivity gains. Any organization that does not put the welfare of its employee first such organization is endangering its performance and productivity. The study examines the relationship between job satisfaction and employees' performance and the relationship between job satisfaction and employees' commitment. The sample size used for the study was drawn from the staff of MTN Nigeria. A structured questionnaires were then used to elicit data from these staff.The chisquare was used to analyse the elicited data and the study findings revealed that job satisfaction has significance influence on both employee performance andemployees' commitment. Thus, the study recommends that organisations should intensify efforts in the area of non-financial rewards as a mean of influencing greater performance from the employees as well as getting the employees to be committed the organisation.
The study investigated effect of website quality of banks on customer repatronage and determined the relationship between website quality and banks’ recommendation with a view to determine the correlation between banks’ website quality and retention of customers especially the small business owners in Ekiti State, Nigeria. Multi-stage sampling technique was adopted for the study. Primary data used for the study were collected through the use of structured questionnaire and were analysed using descriptive statistics, Chi-square and Pearson Product Moment Correlation. Findings from the study showed that provisions of understandable information, easy to navigate, quick response, dependable services, paying special attention to online customers, completion of most transaction online, convenient of payment are the major website quality factors influencing customer repatronage and recommendation. The study concluded that a significant positive relationship exists between banks’ website quality and customer retention. Thus, increased website quality of banks led to increased customer retention. It recommended a continuous improvement on banks’ provision of precise information and online transaction with a view to remain competitive and profitable. Keywords: Website quality, Service quality, customer retention and Recommendation
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.