Research studies investigating service quality in organizations have popularized various tools. However, the usefulness of these tools in cross-cultural settings has been challenged and needs further investigation. The purpose of this study is to examine the efficacy of PAKSERV in deciphering the service quality of public sector hospitals in the Asian context of Pakistan. The study used a survey method where data was collected through a questionnaire which employed the PAKSERV dimensions of tangibility, reliability, assurance, sincerity, personalization and formality. Data was collected from 500 respondents visiting different public sector hospitals in the province of Punjab, Pakistan. The collected responses were analyzed using means, correlations and confirmatory factor analysis to interrogate the PAKSERV model's reliability and confirmation in an entirely new context. Findings suggest some clear gaps in the quality of public hospitals in Pakistan, specifically in the 'formality' and 'tangibility' dimensions. However, all PAKSERV dimensions generated excellent results except for the 'Formality' dimension, which indicates a need for theoretical adjustments while investigating further the service quality of public sector health care. This research is an original contribution to the body of knowledge as PAKSERV has been used for the first time to measure service quality of public sector hospitals in Asian settings. The formality dimension is not valid in case of measuring service quality of public sector hospitals. It indicates a clear need to further investigate PAKSERV service quality with public sector organizations. The study uncovers certain areas that were not previously discussed through SERVQUAL service quality measures of public sector hospitals in an Asian setting. The findings of this study will be beneficial for health care quality assurance officials, aspiring to improve the current stature of public sector health care in countries like Pakistan. The research is limited to public health care in Pakistan as the sample consisted of middle-class people, visiting various public sector hospitals.Global Business Review 15(4) 677-693
This study aims to evaluate the effectiveness of onion peel tea supplementation on body composition, lipid profile, serum glucose concentration, blood glucose level, hypercholesterolemia-related risk factors, cardiovascular disorders in obese, and overweight females. Females attending Diabetic center National Hospital with a Basal metabolic index greater than 25 are randomly selected, assigned to the control group, aerobic training (AT), Onion Peel tea Supplementation (OPT), as well as AT and OPT groups. OPT group received 33 mg of onion peel tea supplementation after every meal a day in addition to AT for 6 months including 90 min of AT sessions that helped get 80% of the target heart rate. One week before the study and 3 days after the last AT session, all participants were subjected to take their blood samples. In comparison to control group weight, total body fat percentage including visceral fat and subcutaneous fat, body mass index (BMI), high-density lipoproteins (HDL), low-density lipoproteins, blood pressure, heart rate, and triglycerides show a significant decrease in AT and AT+OPT groups. No significant changes were obtained in HDL and waist to hip ratio. AT gave beneficial effects in improving Cardiovascular risk factors, hypertension, and LDL.
In the present study, we discussed the best techniques for the clear scan of the spine. For this investigation, it was found that magnetic resonance imaging (MRI) is a better technique as compared to others. It gives proper images and results in the case of hard tissues like the spine compared to X-Ray and computed tomography (CT) scans. It is also better in sense of it has a small radiation risk as compared to X-Ray and CT have some radiation hazards to patient health. Thirteen patients were scanned by MRI technique and the result was evaluated. It is a non-invasive technique and is used for different pathological diseases. It was found that most doctors and surgeons preferred the MRI techniques in the case of the Spinal Cord. Many radiologists exercised X-rays, CT, and MRI methods for viewing clear images of the spine. It was concluded that MRI is the best technique than X-rays and CT scans. MRI is a modality choice for the evaluation of soft tissue changes in the case of Cord. In the case of the Spinal Cord MRI better evaluates changes in spinal cord compression due to its high-resolution property. The CT could not tell us about the soft tissue change in Cord however it more clearly tells us about the fracture of vertebral bodies and posterior elements.
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