The innovative concept of multiple remote tower operation (MRTO) is where a single air traffic controller (ATCO) provides air traffic services to two or more different airports from a geographically separated virtual Tower. Effective visual scanning by the air traffic controller is the main safety concern for human-computer interaction, as the aim of MRTO is a single controller performing air traffic management tasks originally carried out by up to four ATCOs, comprehensively supported by innovative technology. Thirty-two scenarios were recorded and analyzed using an eye tracking device to investigate the above safety concern and the effectiveness of multiple remote tower operations. The results demonstrated that ATCOs' visual scan patterns showed significant task related variation while performing different tasks and interacting with various interfaces on the controller's working position (CWP).ATCOs were supported by new display systems equipped with pan tilt zoom (PTZ) cameras allowing enhanced visual checking of airport surfaces and aircraft positions.Therefore, one ATCO could monitor and provide services for two airports simultaneously. The factors influencing visual attention include how the information is presented, the complexity of that information, and the characteristics of the operating environment. ATCO's attention distribution among display systems is the key human-computer interaction issue in single ATCO performing multiple monitoring tasks.

Eye-tracking devices can aid in capturing pilots' visual scan patterns and SA performance, unlike traditional flight simulators. Therefore, integrating eye-tracking devices into the simulator may be a useful method for promoting SA training in flight operations, and can provide in-depth understanding of the mechanism of visual scan patterns and information processing to improve training effectiveness in aviation.

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Experienced pilots have better SA performance and paid more attention to the HUD, but focused less outside the cockpit when compared with novice pilots. Furthermore, pilots with better SA performance exhibited a smaller pupil size during the operational phase of lock on while pursuing a dynamic target. Understanding pilots' visual scan patterns and attention distribution are beneficial to the design of interface displays in the cockpit and in developing human factors training syllabi to improve the safety of flight operations.

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Fatigue is an inevitable hazard in the provision of air traffic services and it has the potential to degrade human performance leading to occurrences. The International Civil Aviation Organization (ICAO) requires air navigation services which providers establish fatigue risk management systems (FRMS) based on scientific principles for the purpose of managing fatigue. To develop effective FRMSs, it is important to investigate the relationship between traffic volume, air traffic management occurrences, and fatigue. Fifty‐seven qualified ATCOs from a European Air Navigation Services provider participated in this research by providing data indicating their alertness levels over the course of a 24‐hour period. ATCOs’ fatigue data were compared against the total of 153 occurrences and 962,328 air traffic volumes from the Eurocontrol TOKAI incident database in 2019. The result demonstrated that ATCO fatigue levels are not the main contributory factor associated with air traffic management occurrences, although fatigue did impact ATCOs’ performance. High traffic volume increases ATCO cognitive task load that can surpass available attention resources leading to occurrences. Furthermore, human resilience drives ATCOs to maintain operational safety though they suffer from circadian fatigue. Consequently, FRMS appropriately implemented can be used to mitigate the effects of fatigue. First‐line countermeasure strategies should focus on enough rest breaks and roster schedule optimization; secondary strategies should focus on monitoring ATCOs’ task loads that may induce fatigue. It is vital to consider traffic volume and ATCOs’ alertness levels when implementing effective fatigue risk management protocols.