Objective: to report the experience in the structuring and managing process of a specific unit for COVID-19, highlighting the role of nurses in decision-making. Method: an experience report on the creation and management of the Coronavirus Disease 2019 (COVID-19) unit, in March 2020, in 2020, in a philanthropic hospital of the state of Santa Catarina. Results: the unit was structured with 10 intensive care beds and 20 infirmary beds. Meetings were held to make decisions, as well as to create protocols and flows with active participation of the nurse. In questions related to direct assistance, adaptations were developed in the nursing process performed at the hospital and the organization of new flows and routines. The physical space was structured, considering the high risk of transmissibility for the disease. Professionals were hired with staffing readjustment according to the complexity of the service, making up a team of professionals with experience in critical care. There were trainings for developing knowledge and skills prior to the first cases, which were systematically maintained. In addition, it was observed that the nurses were concerned about the mental health of the professionals working in this unit and, therefore, support actions were programmed. Conclusion: the foundation in the scientific evidence and recommendations of the competent bodies at the world and national levels for the structuring of the COVID-19 unit is emphasized. The role of the nurse in all the interfaces stands out, assuming a fundamental role from the composition of the commissions, going through the planning and functioning of the physical structure, management of human resources, and construction of care protocols and flows, in addition to acting directly in the care provided.

This is a qualitative study that aims to understand the feelings of relatives of patients admitted to the Intensive Care Unit (ICU). The study was conducted in the ICU of a large general hospital in the western region of Santa Catarina. The data collection occurred in 2009 with a semi structured interview to eighteen families. For data treatment the collective subject discourse was used. Reports emerged of two items related to feelings: hospitalization in the ICU and while waiting to enter the unit. The analysis revealed feelings as pain, anguish, sadness, helplessness,fear, despair, anxiety and expectation infinite. It is hoped that these results may assist in the training of professionals, to host the family and its insertion in the ICU environment as an element to be integrated into nursing care, through actions welcoming, helping them to cope with hospitalization of a relative in a critical unit.

Objetivo: Analisar produção científica (2005/2016) sobre etapas do Processo de Enfermagem (PE) nos serviços de saúde. Metodologia: Revisão narrativa, com descritores: “Processos de enfermagem” AND “cuidados de enfermagem” or “assistência de enfermagem” AND “sistematização”, “Nursingprocess” AND “Nursingcare” or “Assistance” AND Systematizatión. Resultados: Evidenciaram-se três categorias: estudos que destacam a Legislação do PE; outros que discutem como se configuram as Etapas do PE e por fim artigos que descrevem reflexões sobre a operacionalização na prática do PE. Conclusão: Há problemas na adesão do PE, registros incompletos, desconhecimento e sobrecarga, embora descrito e sustentado legalmente. Fica explicito que para evoluir cientificamente os profissionais são desafiados a superação de problemáticas. Somente com ações fundamentadas e reconhecidas, haverá a qualificação assistencial.Descritores: Palavras-chave: Processo de Enfermagem, Cuidado de Enfermagem, Legislação.STAGES OF THE NURSING PROCESS: A NARRATIVE REVIEWObjective: To analyze scientific production (2005/2016) on stages of the Nursing Process (PE) in health services. Methodology: Narrative review, with descriptors: “Nursing processes” AND “nursing care” and “nursing care” AND “systematization”, “Nursingprocess” AND “Nursingcare” or “Assistance” AND Systematization. Results: There were three categories: studies highlighting EP Legislation; others that discuss how the EP Steps are configured and finally articles that describe reflections on the operationalization in EP practice. Conclusion: There are problems in EP adherence, incomplete records, lack of knowledge and overload, although described and legally supported. It is explicit that in order to scientifically evolve, professionals are challenged to overcome problems. Only with well-founded and recognized actions will there be the qualification of care.Descriptors: Nursing Process, Nursing care, Legislation.ETAPAS DEL PROCESO DE ENFERMERÍA: UNA REVISIÓN NARRATIVAObjetivo: Analizar la producción científica (2005/2016) en las etapas del proceso de enfermería (PE) en los servicios de salud. Metodología: Revisión narrativa, con descriptores: “proceso de enfermería” Y “cuidados de enfermería” o “atención de enfermería” Y “sistemática”, “Nursingprocess” Y “Nursingcare” o “asistencia” y sistematización. Resultados: Evidenciaram-se três categorias: estudos que destacam a Legislação do PE; outros que discuten como se configuren como Etapas do PE y por fim artigos que descrevem reflexões sobre a operacionalização na prática do PE Conclusión: Hay problemas en el número de miembros del PE, registros incompletos, la ignorancia y la sobrecarga, aunque se ha descrito y con el apoyo legal. Es explícito de que para desarrollar científicamente profesionales tienen el reto de superar los problemas. Sólo con acciones motivados y reconocidos, habrá una calificación de la asistencia.Descriptores: Processo de Enfermagem, cuidados de enfermería, en funciones legislación.

NEEDS OF FAMILY MEMBERS IN THE WAITING ROOM OF AN INTENSIVE CARE UNITABSTRACT: This qualitative study aimed to investigate the needs of family members of patients hospitalized in an Intensive Care Unit. The study was undertaken in a large general hospital in the west region of Santa Catarina, involving 18 family members who granted interviews; Discourse of the Collective Subjective was used for processing the data. Two themes emerged from the accounts: Receiving information about the patient and Having more visiting hours. The results indicate that information given must convey confidence and security, and that the routine visits need to be reviewed. The study provides reflection about how Nursing acts with family members in critical care and considers that through welcoming actions the health professionals can contribute to how the family faces a member's hospitalization in an intensive care unit. KEYWORDS: Intensive care units; Family; Nursing. Los resultados apuntaron que las informaciones deben transmitir confianza y seguridad y las rutinas de visita deben ser reevaluadas. El estudio propicía la reflexión sobre el actuar de la enfermería con los familiares en unidad crítica y considera que, por medio de acciones acojedoras, los profesionales pueden contribuir para el afrontamiento de la familia delante de la hospitalización en unidad de terapia intensiva. NECESIDADES DE LOS FAMILIARES EN