This research investigates mechanisms that impact trust at online auctions. A qualitative study is discussed within this paper to identify mechanisms that impact trust at online auctions. The mechanisms identified are discussed within normative and grounded theoretical approaches to trust. A result of this discussion I seek to answer the question: what factors do people perceive as important to increase online trust prior to an online transaction? This discussion will help professionals understand the factors that emerge from normative and grounded theoretical approaches to online trust research. A better understanding of online trust adds to the body of theory and can be used to improve the design of online auctions.
This chapter explores the nature of corporate memories in enhancing individual working knowledge and performance in a decision-making context. Our findings from a series of experiments indicate that people tended to use effectively up to two-thirds of the encoded knowledge, missing at least one-third of its maximum potential. Our findings also indicate that the effectiveness of knowledge repositories was highly contingent upon quantity, quality and diversity of their knowledge content. Finally, our study suggests that individuals can potentially benefit from additional knowledge management initiatives such as analytical and procedural knowledge, learning histories, guidance or interactive social environments. Future research may look at the impact of these initiatives independently, or at the possibility of a synergistic effect when combined and integrated.
Trust is a fundamental consideration for the growth and stability of markets and communities because trust guides decisions about interactions between humans and organizations. New forms of markets and communities are created online, but the very nature of this online environment makes trust management challenging. It is for example common to request services from a website we have never heard of before, and from which we might never request a service again in the future. Combined with perceptions of minimal or non-existent law enforcement, participants in online markets and communities are often vulnerable to many forms of fraud and deception.Reliable perceptions of trust lead to successful interactions and quality online markets, whereas misplaced trust and misplaced distrust are damaging to online interactions and e-commerce. To improve the reliability of trust perceptions and decision making, there is a need to better understand the dynamics of trust in relation to the technological, behavioral, legal and cultural aspects of e-commerce.The call for contributions to this special issue focused on theoretical and practical aspects of trust management; on antecedents to trust; on technologies that impact trust; and on the use of policy, process and technology to manage trust. On this background we received 32 quality submissions from researchers in 24 different countries. After thorough reviewing by independent reviewers, a collection of very high quality articles were selected for publication in the special issue.The research articles in this special Issue give a significant contribution to the body of knowledge and practice in the specific areas of privacy and trust, trust design, collaborative management and trust decisions, trust management systems and the integration of approaches to trust management, multidimensional framework for trust, trust and reputation management, a framework for trust and reputation systems, and the ability to share reputations across communities.The first paper entitled "Sharing Reputation Across Virtual Communities" co-authored by Nurit Gal-Oz, Tal Grinshpoun and Ehud Gudes evaluates a Cross-Community Reputation (CCR) model with the ability to transfer reputation data as part of a user's identity.The second paper entitled "Privacy Issues for Online Personal Photograph Collections" co-authored by Sally Jo Cunningham, Masood Masoodian and Anne Adams uses the Adams' privacy model to investigate information sensitivity, information receiver, and information usage as part of sharing photograph collections.The third paper entitled "Developing Trust In Virtual Software Development Teams" authored by Valentine Casey focuses on trust and fear as factors relevant to global software development and the operation of virtual software teams.The fourth paper entitled "Enabling Usage Control Through Reputation Objects: A Discussion on e-Commerce and the Internet of Services Environments" co-authored by Rehab Alnemr, Stefan Koenig, Torsten Eymann, Christoph Meinel introduces the reader to reputati...
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