An Investigation of Dispute Resolution Mechanisms on Power and Trust: A Domain Study of Online Trust in e-Auctions

Bewsell, Glenn; Jamieson, Rodger; Gardiner, Adrian; Bunker, Deborah

doi:10.1007/11537878_29

Cited by 2 publications

(1 citation statement)

References 16 publications

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“…Some researchers focus on developing trust within a specific e-commerce environment such as e-Auctions [19] & [25] and commercial VCs [26] while others suggest general concepts and models of trust in e-commerce. For example, Wang et.…”

Section: Literature Reviewmentioning

confidence: 99%

Sociological factors affecting trust development in virtual communities

Daneshgar

2008

IJNVO

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This study explores how people trust each other in Virtual Communities (VCs). The online presence is certainly different from the physical world.; the broad question in this research is whether trust is developed differently or not. The main sociological factors that influence trust in physical communities have been hypothesized for their contribution to the development of trust in VCs. A quantitative online survey instrument was developed based on existing literature on Sociology detailing the sociological perspective of trust, as well as on the fields eCommunities, eCommerce and Information Systems (IS). Introduction: Virtual Community (VC) is a phenomenon that some describe as "new social life forms" [11 pp.1] and due to the ease in which communities can be established online e.g. via a forums and bulletin boards, they are spreading at a rate greater than physical societies. However, it is widely believed that VCs are in fact an online manifestation of physical communities, despite its strong reliance on technology and physical distance between its participants. This prompts further investigations for better understanding of the ways various factors associated with physical communities operate in VCs [17]. One key factor in physical communities is 'Trust'. In the context of social phenomena, it is "…other people and their actions [that] make up the most important environment of our lives and those are the crucial targets of our own actions" [28, pp21]. For this reason we place trust in people and services every day. "If we did not place our trust so routinely, life would be practically unliveable" [25, pp.2]. Trusting decisions are made everyday; we trust the food we eat and the train to take us to work. Trust is certainly a precondition for the existence of any society [17]. This research presents a fresh sociological view of trust development in online environments. Many of today's Virtual Communities (VCs) utilize bulletin board style setups where people can create their own virtual identity by registering and participating in online discussions. For this reason it is very important to explore how people trust each other in a VC environment. The online presence is certainly different from the physical world. The broad question in this research is whether trust is developed differently or not. Despite strong emphasis in the literature on importance of trust in e-commerce transactions little attention has

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Section: Literature Reviewmentioning

confidence: 99%

Sociological factors affecting trust development in virtual communities

Daneshgar

2008

IJNVO

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A Hybrid E-Auction/Negotiation Model as a Tool for 4PL to Improve the Transport Provider Selection Process

Papadopoulou¹,

Kelemis²

2013

E-Logistics and E-Supply Chain Management

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The evolution of e-business has enabled the development of e-marketplaces facilitating the transactions among existing and potential supply chain members on an integrated platform. E-auctions are already considered a critical process for the selection of transport providers, but have not yet been systematically integrated in the 4PL concept. Specifically, a 4PL provider must add value to the e-auction process by assessing, in prior, the capabilities of potential transport providers through an e-negotiation process in order to justify its administrative role. The aim of this chapter is to present a hybrid e-auction-negotiation model, managed by a 4PL provider aiming to improve the transport provider selection process.

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An Investigation of Dispute Resolution Mechanisms on Power and Trust: A Domain Study of Online Trust in e-Auctions

Cited by 2 publications

References 16 publications

Sociological factors affecting trust development in virtual communities

Sociological factors affecting trust development in virtual communities

A Hybrid E-Auction/Negotiation Model as a Tool for 4PL to Improve the Transport Provider Selection Process

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