In this paper we present a new approach for integrating knowledge management and business process management. We focus on the modelling of weakly-structured knowledge-intensive business processes. We develop a framework for modelling this type of processes that explicitly considers knowledge-related tasks and knowledge objects and present a work ow tool that is an implementation of our theoretical meta-model. As an example, we sketch one case study, the process for granting full old age pension as it is performed in the Greek Social Security Institution. Finally we brie y describe some related approaches and compare them to our work and draw the main conclusions and further research directions.
Knowledge management efforts focus much on the strategic applications of knowledge-related initiatives and not so much on their implications at the level of concrete business processes. On the other hand, business process management efforts have not concentrated on leveraging knowledge. In this paper we attempt to fill that gap by developing a tool for proactive, context-sensitive delivery of knowledge. We focus on the modelling of knowledge-intensive business processes and we develop a framework for modelling this type of processes that explicitly considers knowledge-related tasks and knowledge objects. We present a tool that is an implementation of our theoretical meta-model and realises proactive, context-sensitive delivery of knowledge, integrated with the workflow enactment. As an example, we sketch one case study, the process for granting full old-age pension as it is performed in the Greek Social Security Institution, discussing the benefits derived from applying our tool. Finally, we draw the main conclusions of our work and discuss further research directions.
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