A core concept in discussions about technological support for knowledge management is the Corporate Memory. A Corporate or Organizational Memory can be characterized as a comprehensive computer system which captures a company's accumulated know-how and other knowledge assets and makes them available to enhance the e ciency and e ectiveness of knowledge-intensive w ork processes. The successful development of such a system requires a careful analysis of established work practices and available information-technology IT infrastructure. This is essential for providing a cost-e ective solution which will be accepted by the users and can be evolved in the future. The current paper compares and summarizes our experiences from three case studies on Corporate Memories for supporting various aspects in the product life-cycles of three European corporations. Based on the conducted analyses and prototypical implementations, we sketch a general framework for the development methodology, architecture, and technical realization of a Corporate Memory.
Abstract. In this paper, we outline the relation between Knowledge Management (KM) as an application area on the one hand, and software agents as a basic technology for supporting KM on the other. We start by presenting characteristics of KM which account for some drawbacks of today's -typically centralized -technological approaches for KM. We argue that the basic features of agents (social ability, autonomy, re-and proactiveness) can alleviate several of these drawbacks. A classification schema for the description of agent-based KM systems is established, and a couple of example systems are depicted in terms of this schema. The paper concludes with questions which we think research in Agentmediated Knowledge Management (AMKM) should deal with.
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