Corporate Memories for Knowledge Management in Industrial Practice: Prospects and Challenges

Abstract

A core concept in discussions about technological support for knowledge management is the Corporate Memory. A Corporate or Organizational Memory can be characterized as a comprehensive computer system which captures a company's accumulated know-how and other knowledge assets and makes them available to enhance the e ciency and e ectiveness of knowledge-intensive w ork processes. The successful development of such a system requires a careful analysis of established work practices and available information-technology IT infrastructure. This is essential for providing a cost-e ective solution which will be accepted by the users and can be evolved in the future. The current paper compares and summarizes our experiences from three case studies on Corporate Memories for supporting various aspects in the product life-cycles of three European corporations. Based on the conducted analyses and prototypical implementations, we sketch a general framework for the development methodology, architecture, and technical realization of a Corporate Memory.

Knowledge engineering: Principles and methods

“…Therefore, active management of knowledge is nowadays considered as an important means to achieve an enterprise's effectiveness and competitiveness [1]. Overall consensus is that knowledge management requires an interdisciplinary approach including technical support by IT technology, but also for example human resource management ( [88], [64]). …”

“…Furthermore, such ontologies may be used for supporting the users in finding relevant knowledge, e.g. by offering the appropriate concepts for posing queries [88]. Nevertheless, one should be aware, that although a considerable effort is put into knowledge management, the construction and application of Organizational Memories is still in a very early stage.…”

Role of Semantic Web in the Changing Context of Enterprise Collaboration

“…The corporate memory management is an infrastructure which is guarded and grown to provide technical support for enterprise knowledge management. According to Kuhn and Abecker, corporate memory management is a comprehensive computer system that captures a company's accumulated know-how and other assets to improve the efficiency and effectiveness of activities (Kuhn, Abecker 1997). Linked with knowledge management tasks, corporate memory is used to capture information from various sources of an organisation and make it available for different tasks.…”

Critical Success Factors for Knowledge Transfer via Government Websites

“…KT is deEined for this research as a process that includes "any exchange of knowledge between or among individuals, teams, groups, or organisations" (King 2006, p. 538). Kuhn and Abecker (1997) assert that a failure to consider the elements of KT can result in costs arising from spending excessive time searching for knowledge and costs associated with errors arising from actions built upon inappropriate knowledge resources. Similarly, Traunmuller and Orthofer (2007) assert that attention to KT can support building better e-government solutions.…”