Collaborative robots are revolutionising the manufacturing industry and the way workers perform their tasks. When designing shared workspaces between robots and humans, human factors and ergonomics are often overlooked. This study assessed the relationship between cognitive workload, workstation design, user acceptance and trust in collaborative robots. We combined subjective and objective data to evaluate the cognitive workload during an assembly task in three different scenarios in which we manipulated various features of the workstation and interaction modalities. Our results showed that participants experienced a reduction in cognitive workload in each of the three trials, indicating an improvement in cognitive performance. Additionally, we found that user acceptance predicted perceived stress across the trials but did not significantly impact the cognitive workload. Trust was not found to moderate the relationship between cognitive workload and perceived stress. This study has the potential to make a significant contribution to the field of collaborative assembly systems by providing valuable insights and helping to bridge the gap between researchers and practitioners. This study can potentially impact companies looking to improve safety, productivity and efficiency.
Aim/Purpose: This paper aims to investigate the recent developments in research and practice on the transformation of professional skills by artificial intelligence (AI) and to identify solutions to the challenges that arise. Background: The implementation of AI in various organisational sectors has the potential to automate tasks that are currently performed by humans or to reduce cognitive workload. While this can lead to increased productivity and efficiency, these rapid changes have significant implications for organisations and workers, as AI can also be perceived as leading to job losses. Successfully adapting to this transformation will lead companies and institutions to new working and organisational models, which requires implementing measures and strategies to upskill or reskill workers. Organisations, therefore, face considerable challenges such as guiding employees towards the change process, dealing with the cost of training, and ensuring fairness and inclusion posed by age, gender, and cultural diversity. Methodology: A narrative review has been conducted to analyse research and practice on the impact of AI on human skills in organisations. Contribution: This work contributes to the body of knowledge by examining recent trends in research and practice on how AI will transform professional skills and workplaces, highlighting the crucial role played by transversal skills and identifying strategies that can support organisations and guide workers toward the upskilling and reskilling challenges. Findings: This work found that introducing AI in organisations combines many organisational strategies simultaneously. First, it is critical to map the transversal skills needed by workers to mitigate the current skills gap within the workplace. Secondly, organisations can help workers identify the skills required for AI adoption, improve current skills, and develop new skills. In addition, the findings show that companies need to implement processes to support workers by providing ad hoc training and development opportunities to ensure that workers’ attitudes and mental models towards AI are open and ready for the changing labour market and its related challenges. Recommendation for Researchers: AI is a complex and multifaceted field that encompasses a wide range of disciplines, including computer science, mathematics, engineering, and behavioural and social sciences. Researchers should take a transdisciplinary approach to enable the integration of knowledge and perspectives from different fields that are essential to understanding the full range of implications and applications of AI. Future Research: Further research is needed to understand the impact of AI on human skills and the role of soft skills in the adoption of AI in organisations. Future studies should also consider the challenges presented by Industry 5.0, which is likely to involve the integration of new technologies and automation on an even greater scale.
Migrants are a vulnerable population that often requires specialized care and support. Practitioners who work with migrants must be knowledgeable about the unique challenges they face. Some first-line practitioners are better equipped to work in intercultural environments because they possess higher cultural intelligence (CQ). This study aims to examine the impact of cultural intelligence on burnout among practitioners working in 15 countries. It also compares levels of CQ in relation to age, gender, education, intercultural training, and language proficiency in the workplace. The participants in the study were professionals working primarily with migrants (N = 258) from 15 countries. The results indicate that motivational cultural intelligence significantly reduces burnout levels, while the cognitive and the behavioural dimensions do not have any effect. Practitioners who have undergone intercultural training have higher levels of cultural intelligence, and this type of training may be effective in improving cultural intelligence. The study provides organizations with insight on how to select and train first-line practitioners, focusing on developing cultural competencies and intrinsic motivation to prevent burnout among their staff and ultimately improve the quality of services.
The work environment of practitioners working with migrants may be very demanding as they are frequently exposed to the sad narratives of such a vulnerable population, the lack of professional support, or the frequent change of policies towards refugees and asylum seekers. Little research has been conducted to explore the job satisfaction of practitioners working with migrants and the organizational characteristics that can hinder or promote such satisfaction. The present study investigated the relationship between work-related barriers (i.e., intra-organizational, legal, and interaction-related barriers) and job satisfaction of practitioners working with migrants, also testing if perceived organizational efficacy is mediating this relation. This study was part of a larger European funded project, and participants were 428 First-Line Practitioners working with migrants in various sectors (e.g., social and health services, immigration and asylum services, or border guards) and working in several European countries. Data were collected through an online survey in the period between October and December 2020. Results showed that intra-organizational and legal barriers had a negative impact on job satisfaction, while interaction-related barriers did not have any. Perceived organizational efficacy mediated the relationship between two work-related barriers (intra-organizational and interaction-related barriers) and job satisfaction. These findings suggest that organizations working with migrants should focus on addressing intra-organizational and legal barriers, and on implementing actions aimed at building employees’ collective efficacy beliefs to improve their job satisfaction.
This study investigates, in a sample of journalists, the relationship between meeting job expectations and professional role identity. Specifically, job expectations concerning career development, remuneration, and relationships with users were examined, while professional role identity was contextualised to the field of journalism. Following Mellado, we conceptualized journalists’ role identity as composed by the three dimensions of watchdog, propagandist, and citizen-oriented. An online questionnaire was administered from December 2021 to January 2022 and 74 Gambian journalists living in Gambia and in European countries answered the survey. The results indicated that job satisfaction fully mediated the relationship between meeting the expectations of the relationship with users and the citizen-oriented role identity. Additionally, job satisfaction mediated the relationship between met expectations of career development and both citizen-oriented and watchdog professional role identities. These findings suggest that meeting expectations of career development and interaction with citizens is related to journalists’ role identities focused on controlling the political and economic establishment and empowering people. The theoretical and practical implications of these results are discussed.
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