This article is also available in German in print and via http://www. wirtschaftsinformatik.de: Weiß F, Leimeister JM (2012) Consumerization. IT-Innovationen aus dem Konsumentenumfeld als Herausforderung für die Unternehmens-IT. WIRT-SCHAFTSINFORMATIK.
Technology mediated learning services (TMLS) play an important role for software on-the-job-training due to increasing cost pressure for on-the-job-training and increasing demand for mobile learning solutions. As there is no structured approach to systematically deliver productive TMLS this research study creates a holistic reference model of a productivity-optimized TMLS delivery process. This productivity-optimized model focuses on the efficient use of resources at a constant or increasing TMLS outcome by a set of process models and design guidelines for TMLS providers. It is developed within a design research setting and derives existing knowledge from the literature and three in-depth-case studies with training providers for software applications. More precisely, requirements for a productive delivery of TMLS were identified, collected and abstracted. Consequently, we build a reference model that supports the following activities of technology oriented learning: training preparation, training delivery within the classroom, training delivery through internet and training evaluation under consideration of various stakeholders, such as the TMLS provider, trainer, TMLS participant and the participants company. We use expert interviews to evaluate the reference model against the defined design goals and for perceived usefulness, ease of use and overall utility. This work-in-progress-paper is to the best of our knowledge the first that provides a productivity-optimized reference model for the delivery of technology mediated learning services. It represents a formalization of a problem domain comprising process models and design guidelines for the systematic delivery of productive TMLS.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.