Consumerization

Weiss, Frank Dietmar; Leimeister, Jan Marco

doi:10.1007/s12599-012-0234-4

Cited by 27 publications

(7 citation statements)

References 2 publications

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“…Inevitably there will be different rules in different countries or jurisdictions (Harris et al , 2012), in particular in relation to aspects such as privacy and data protection requirements, and this may pose compliance challenges when using BYOD. BYOD can even pose technical challenges such as reliability and performance, and also pose challenges to data accuracy (Harris et al , 2012), such as when data stored on mobile devices becomes out-of-date due to intermittent mobile connectivity (Weiß and Leimeister, 2012).…”

Section: Introductionmentioning

confidence: 99%

Impact of BYOD on organizational commitment: an empirical investigation

Doargajudhur¹,

Dell

2019

ITP

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Purpose Bring your own device (BYOD) refers to employees utilizing their personal mobile devices to perform work tasks. Drawing on the job demands-resources (JD-R) model and the task-technology fit (TTF) model, the purpose of this paper is to develop a model that explains how BYOD affects employee well-being (through job satisfaction), job performance self-assessment, and organizational commitment through perceived job autonomy, perceived workload and TTF. Design/methodology/approach Survey data from 400 full-time employees in different industry sectors in Mauritius were used to test a model containing 13 hypotheses using confirmatory factor analysis and structural equation modeling. Findings The SEM results support the hypothesized model. Findings indicate that BYOD indirectly affects job satisfaction, job performance and organizational commitment via job demands (perceived workload), job resources (perceived job autonomy) and TTF. Further, job resources influences job demands while TTF predicted job performance. Finally, job satisfaction and job performance self-assessment appear to be significant determinants of organizational commitment. Practical implications The findings are congruent with the JD-R and TTF models, and confirm that BYOD has an impact on job satisfaction, job performance self-assessment and organizational commitment. This could inform organizations’ policies and practices relating to BYOD, leading to improved employee well-being, performance and higher commitment. Originality/value The expanded model developed in this study explains how employee well-being, performance and organizational commitment are affected by BYOD, and is one of the first studies to investigate these relationships.

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Section: Introductionmentioning

confidence: 99%

Impact of BYOD on organizational commitment: an empirical investigation

Doargajudhur¹,

Dell

2019

ITP

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“…Employees often feel frustrated with issues related to traditional infrastructure in the organization. However, with consumerization of IT employees can experience IT in an enjoyable and efficient manner by also selecting a device with hardware and software specifications that meets their criteria (Baskerville, 2011;Weiß & Leimeister, 2012). This contrasts with the traditional infrastructure called Company-Issued Personally-Enabled (COPE) where employees had to accept the devices provided by the company.…”

Section: Literature Reviewmentioning

confidence: 99%

Business Priorities Driving BYOD Adoption: A Case Study of a South African Financial Services Organization

Ophoff

Miller

2019

IISIT

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Aim/Purpose: Bring your own device (BYOD) provides opportunities for both the organization and employees, but the adoption of BYOD also introduces risks. This case study of an organization’s BYOD program identifies key positive and negative influences on the adoption decision. Background: The consumerization of IT introduced the BYOD phenomenon into the enterprise environment. As mobile and Internet technologies improve employees are opting to use their personal devices to access organizational systems to perform their work tasks. Such devices include smartphones, tablets and laptop computers. Methodology: This research uses a case study approach to investigate how business priorities drive the adoption of BYOD and how resulting benefits and risks are realized and managed by the organization. Primary empirical data was collected using semi-structured interviews with 15 senior employees from a large South African financial services organization. Policy documents from the organization were analyzed as secondary data. Contribution: Thematic analysis of the data revealed six major themes: improving employee mobility; improving client service and experience; creating a competitive industry advantage; improving business processes; information security risks; and management best practices. Findings: The themes were analyzed using the Technology-Organization-Environment (TOE) framework, showing the key positive and negative influences on the adoption decision. Recommendations for Practitioners: Organizations need to clearly understand the reasons they want to introduce BYOD in their organizations. The conceptual framework can be applied by practitioners in their organizations to achieve their BYOD business objectives. Recommendations for Researchers: BYOD remains an important innovation for organizations with several aspects worthy of further study. The TOE framework presents a suitable lens for analysis, but other models should also be considered. Impact on Society: The findings show that organizations can use BYOD to improve client service, gain competitive advantage, and improve their processes using their digital devices and backend systems. The BYOD trend is thus not likely to go away anytime soon. Future Research: The applicability of findings should be validated across additional contexts. Additional models should also be used.

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“…Service operations literature suggests that the characteristics of products and services need to match (or fit) electronic channels (Beck et al 2005;Krammer et al 2011;Pahlke et al 2011;Pousttchi and Hufenbach 2011;Weiß and Leimeister 2012). Thus, it is essential to account for the unique characteristics of products and services as well as a channel's propensity to support these characteristics (Black et al 2002;Froehle 2006;Froehle andRoth 2004, 2007;Sampson and Froehle 2006;Schmenner 1986Schmenner , 2004.…”

Section: Product and Service Distribution Via Electronic Channelsmentioning

confidence: 99%

Service-Channel Fit Conceptualization and Instrument Development

et al. 2016

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Electronically mediated self-service technologies in the banking industry have impacted the way banks service consumers. Despite a large body of research on electronic banking channels, no study has been undertaken to empirically explore the fit between electronic banking channels and banking services. To address this gap, we developed and validated a servicechannel fit conceptualization and an associated survey instrument. We applied a mixed methods approach and initially investigated industry experts' perceptions regarding the concept of 'service-channel fit' (SCF). The findings demonstrated that the concept was highly valued by bank managers. Next, we developed an instrument to measure the perceived service-channel fit of electronic banking channels. The instrument was developed using expert rounds and two pretests involving approximately 300 consumers in New Zealand. Drawing on IS alignment literature, we created a parallel instrument allowing us to calculate SCF across three unique fit dimensions, including service complexity-channel fit, service importance-channel fit, and service routineness-channel fit. To explore the nomological validity of the SCF construct, we linked SCF to customers' intention to use a specific channel for a particular banking task. We tested our model with data from 340 consumers in New Zealand using Internet banking applications for two different banking tasks. The results of our study have theoretical and practical implications for how clients should be serviced through electronically mediated banking channels.

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Consumerization

Abstract: This article is also available in German in print and via http://www. wirtschaftsinformatik.de: Weiß F, Leimeister JM (2012) Consumerization. IT-Innovationen aus dem Konsumentenumfeld als Herausforderung für die Unternehmens-IT. WIRT-SCHAFTSINFORMATIK.

Cited by 27 publications

References 2 publications

Impact of BYOD on organizational commitment: an empirical investigation

Impact of BYOD on organizational commitment: an empirical investigation

Business Priorities Driving BYOD Adoption: A Case Study of a South African Financial Services Organization

Service-Channel Fit Conceptualization and Instrument Development

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