Purpose -The purpose of this paper is to determine undergraduate students' information-seeking behavior and their thought processes involved in, criteria applied to, and methods of, evaluating the results of their searches, in determining which information to apply to their research. Design/methodology/approach -The paper observed, recorded and analyzed the processes and sources used by undergraduate students when seeking information on a given topic. Findings -Students did not use as many of the criteria necessary for evaluating sources for a research paper as the authors had hoped to observe; therefore, the students identified relatively few scholarly sources. Practical implications -Even though many of the students had had a course-integrated library instruction session before participating in the study, it did not seem to increase their evaluative skills, leading the authors to think that research skills need to be integrated in the curriculum in more meaningful ways by teaching faculty. Originality/value -The paper raises awareness of the search strategies and criteria that undergraduate students use to find information for their research papers.

Purpose -The purpose of this study is to determine whether librarians at the University of Kansas are providing instruction through chat in order to develop best practices for training purposes.Design/methodology/approach -The authors analyzed a sample of chat transcripts using the ACRL Information Literacy Competency Standards for Higher Education to determine whether librarians were utilizing opportunities for instruction in the chat medium. Using this analysis, they selected the best examples of instructional techniques.Findings -Students were open to receiving instruction through chat. Librarians who were most successful in providing assistance to students demonstrated persistency and approachability in their interactions.Practical implications -The authors developed a list of top ten practices for instruction through chat which can be used for training purposes.Originality/value -Librarians need to continue to develop instructional techniques to create more opportunities for teaching moments in chat. The authors would like to raise awareness of the impact of librarians" demeanor in the online environment.

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