The increasing workplace violence in the production and service sector causes remarkable negativities for the working life. Various dimensions of workplace violence that employees are exposed to, mostly under intense and risky conditions, take place especially in recent studies. The aim of the present study is to determine the main themes existing in the literature on "workplace violence" and to lay a foundation that will contribute to future research orientations towards this concept in business life. For this purpose, 1393 articles in the Web of Science (WoS) Core Collection database were included in the scope of the research. R and VOSviewer software were used for the study performed with bibliometric analysis method. Within the scope of the study, comparative findings of 27 years of English data scanned on the WoS base from 1994, when articles on "workplace violence" began to take place, were included. The first 5 articles with the most citations in the analysis are between 1996-2005. It is seen that 75% of the journal types dealing with workplace violence are related to the field of health. Countries with the most studies on "workplace violence"; USA, China, Australia, Canada, Italy and Turkey. When the citation power and citation networks of the articles written by the countries are examined, it is seen that the USA takes the first place with 9338 citations and 3573 connection power. As a result of the study, it has been revealed that scientific publications on workplace violence have increased in terms of diversity and interaction.
Objective Studies examining violent behaviors occurring in health settings emphasize direct effects of the variables, and the findings are collected in a limited area. This study aimed to investigate the role of the moderator in the relationship between organizational citizenship behavior (OCB) and job satisfaction in the setting of violent behavior by the patients and their relatives toward healthcare professionals. Methods Research data were collected by face-to-face questionnaire method by interviewing the participants. The study included 512 healthcare workers, physicians, nurses, midwives, and health technicians, working in different units of 13 public hospitals in Ankara and providing health services directly to the patients. Results According to the results of the regression analysis, a significant and direct effect of the general level of OCB that predicts the general level of job satisfaction has emerged (β = 0.284, t = 6.68, P < .001). It has been determined that violent behaviors toward healthcare professionals explain approximately 12.5% of the variance with its differentiating role reducing this effect (R 2 = 0.125, F = 25.30, P = .001). Conclusion This study showed that the positive contribution of OCB to job satisfaction is higher in healthcare workers who are not exposed to violent behavior. The results of this study also revealed that the relationship between variables regarding the attitudes and behaviors of healthcare professionals may differ owing to the violence perpetrated by the patients and their relatives.
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