Résumé Cette recherche examine la transformation de la relation médecin-patient, suite à l’émergence de patients-experts. L’exploration de cette innovation comportementale permet de proposer deux résultats majeurs : la définition du patient-expert sur la base de l’asymétrie de connaissance (et non plus d’information) ; la formalisation et la conceptualisation de la nouvelle relation qui se développe entre médecins et patients-experts. Plusieurs perspectives de recherche sont dès lors envisageables : l’évolution de l’innovation comportementale vers l’innovation organisationnelle ; l’effet des nouveaux partenariats patients/médecins sur l’organisation des systèmes de santé ; le mode opératoire possible pour faire dialoguer les acteurs à l’aune de la nouvelle interaction ; la méthodologie susceptible d’être employée pour développer des travaux empiriques, eu égard à la rareté des travaux existants. Codes JEL : D83, I18, O31
PurposeWith the growth of online shopping, during which consumers are not able to touch products, there is much for researchers and marketers to learn about the underlying role of the need for touch (NFT) in driving online shopping decisions. Consumers' emotional state prior to purchase is considered a situational variable that affects their attitude and behaviour. This study explores the effects of consumers' NFT and pre-purchase emotional states on their online decision-making behaviour, examining perceived quality, confidence in product judgment and intention to purchase.Design/methodology/approachA field experiment was conducted using a scenario presenting buying a sweater as a real purchase opportunity available to participants. A convenience sample of two hundred ninety-eight university students at a university in the southeast of France was used in this study. A 2 (NFT: high/low determined by a median split) × 2 (emotional states: high/low level) analysis of variance (ANOVA) was used to further examine the interaction of NFT and emotional states in consumer decision making.FindingsThe results indicate that autotelic NFT and positive emotional states experienced before shopping have an impact on consumers' decisions in relation to perceived quality, confidence in product judgment and intention to purchase. Furthermore, this study demonstrates that instrumental vs autotelic NFT affects consumer decision making, with mixed support found for negative emotional states acting as possible moderators.Originality/valueThis study advances the NFT field and leads to insights regarding online consumer purchase decision making by exploring instrumental vs autotelic NFT and pre-purchase emotional states as antecedents of consumer decisions.
Taking electrical and electronic waste as its field of observation, this study investigates the illegal trade in hazardous waste from developed countries toward developing countries. Despite increased legislation, the problem of waste in developed countries, far from being treated upstream, is largely shifted downstream by exporting it to developing countries. The two interpretations we offer, economic and institutional, enable us to show how cost constraints on waste management in developed countries coupled with the shortcomings and nonapplication of the legislation lead to socially irresponsible behavior. We then go on to suggest that the involvement of stakeholders could be one way of stamping out practices of this kind.b asr_376 29..54
If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.Abstract A certain number of theoretical trends consider a firm's reputation as valuable intangible assets. For companies in dematerialized e-commerce, which is not protected by traditional entry barriers, reputation may be one of the key sources of competitive advantage. Assuming that firms' assets result from flows of strategic actions, this research examines -over the 1999-2002 period -the strategic actions underlying the reputations of Lastminute.com and Ebookers.com. Relying on an inductive approach, this research shows how Lastminute managed to build up its reputation through three types of actions -symbolical, competitive and relational -on the one hand, and through achieving a balance between those three types of action and the frequency of those actions, on the other hand. Finally, this research suggests a system linking the properties of those strategic actions to the firm's reputation building.
PurposeDespite the critical role given to small independent retailers (SIRs) in the revitalisation of city centres, little knowledge exists about their actual competitive strategies. Existing literature rather is normative, recommending SIRs to focus on customer orientation. Thus, the aim of this study is to identify the types of competitive strategies really adopted by SIRs.Design/methodology/approachThis qualitative study is based on 13 semi-structured interviews of the booksellers, beer and wine merchants we met around Paris (France) in 2018. Data analysis was conducted in two stages: each interview was coded to bring out themes, which were then linked in cognitive maps.FindingsFive types of SIRs' competitive strategies emerged from the study, depending on their main focus of attention. Either SIRs have no weapon to fight against external factors and they suffer competition or they have limited means and focus on their relationship with customers or even they possess a specific resource they can rely on (innovative character, skills, values) to go beyond ordinary customer orientation.Practical implicationsThe typology should be a useful tool for SIRs interested in competitive strategies and for municipalities looking for new insights to succeed in the revitalisation of their city centres.Social implicationsRevitalisation of city centres is a big challenge for many Western cities, especially small- and middle-sized ones.Originality/valueTo the best of our knowledge, the typology that comes from this study is the very first one on SIRs. Theoretically, it may help organise researches on SIRs' competitive strategies. Pragmatically, it provides a better understanding of SIRs' competitive strategies.
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