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In this article, I consider the notion of facework in the context of unfinished turns in French conversation. Unfinished turns in French conversation normally occur in the environment of talk that can be characterized as delicate or problematic. They provide a mechanism for dealing with such talk in a way that both manages misalignment and divergence between the participants and minimizes possible threats to the participants' face. They provide a subtle avoidance or minimization mechanism in that they enable the participants to hint at what remains unarticulated, whilst registering enough of the type of actions that they seek to accomplish. I conclude that, although unfinished turns can be seen as one way in which participants engage in facework, their analysis suggests that only an interactional-sequential account reveals the work that they accomplish, and insists upon a conceptualization of face/facework as interactional.

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This article examines the ways in which French tourist officers manage impartiality in telephone calls when faced with recommendation-seeking questions (RSQs). Using Conversation Analysis and drawing on a corpus of 700+ telephone calls, it shows that, by typically avoiding conforming responses, officers resist confirming the evaluative element embodied in RSQs and, thus, avoid making recommendations. Instead, they opt to treat the questions as unanswerable in their own terms, a practice that may be deployed on its own or in conjunction with other practices such as supplying information that will assist callers in making their choices and/or constructing responses as contingent. Further, officers typically do not decline to make recommendations on institutional grounds and, through their choices of interactional practices, obscure the institutional restrictions under which they operate. Thus, the selection of nonconforming responses by tourist officers is shown to contribute to the maintenance of an impartial stance. Finally, the article addresses the notions of affiliation and alignment and shows that nonconforming responses are less disaffiliative than outright rejections.

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