In CSR activities, the initial concept of these activities is called the triple bottom line which consists of three corporate responsibilities in its business operations including people, planet, and profit. The data analysis technique used in this study is descriptive and comparative analysis of the sustainability report. The three aspects in the triple bottom line concept of CSR activities are the company's responsibility with the people, or the surrounding community by making social activities, corporate responsibility with the planet in various ways to overcome water, air, and soil waste. The last one is the company responsibility for profit that is also obtained from the good image which makes consumers become loyal customers of the company.
The research objective was to analyze the entrepreneurial intentions of FEB graduates at Widyagama University Malang during the Covid-19 pandemic, namely 2019 -2021 through the factor of entrepreneurship education. In addition, the entrepreneurial orientation in this case mediates the relationship between the two. The novelty of this study emphasizes the moderating role of Hofstede's culture on the role of entrepreneurship education and entrepreneurial intentions. This quantitative study used a sampling technique, namely purposive sampling, and distributed questionnaires to 85 respondents. The findings of this study concern the significance found in the interaction between entrepreneurship education on entrepreneurial orientation but not entrepreneurial intention. Entrepreneurial orientation in this case mediates the role of entrepreneurship education in increasing entrepreneurial intentions. Therefore, especially in this new normal, entrepreneurship education is important to direct prospective graduates to have an entrepreneurial orientation so that prospective graduates have confidence in choosing a career as an entrepreneur. Another finding, Hofstede's culture is not a moderator on the interaction of entrepreneurship education and entrepreneurial intentions. Social change after the Covid-19 pandemic has allowed the culture to find suitable forms for development that are compatible with entrepreneurship education in tertiary institutions.
This study aims to determine the effect of Service Quality on Indihome Customer Satisfaction at PT. Telkom Access Malang, and how much influence the Service has on Indihome Customer Satisfaction at PT. Telkom Access Malang. The factor tested in this study is service quality as an independent variable. While customer satisfaction as the dependent variable. The research method used in this research is a quantitative descriptive method. The population in this study are IndiHome Malang provider customers. The sampling technique used in this study was purposive sampling, where the sample was selected based on certain considerations with a sample size of 100 people. While the analytical method used in this study is linear and multiple regression analysis at a significance level of 5%. The program used in analyzing the data uses the Statistical Package for Social Sciences (SPSS) Ver. 18.00. The test results show that physical evidence, reliability, responsiveness, assurance and empathy partially and simultaneously have a significant effect on customer satisfaction of IndiHome Malang Providers. The results showed that service quality including physical evidence, reliability, responsiveness, assurance and empathy had an influence on customer loyalty, meaning that to maintain customer loyalty one must pay attention to the 5 service quality factors, one must determine the concept of good service, for example trying to meet needs and wants as well as provide convenience for consumers who enjoy the service. Customer satisfaction with services is the key to success, not only in the short term, but sustainable excellence
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