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Quality management is an evergreen research theme in the contemporary world. Given the dominance of technological and turbulent environment with unprecedented customer expectations, the aim of this special issue to explore the developments in quality management in the era of Industry 4.0. In particular, our focus is to unravel the advancements in quality and their implications in terms of economics, decision models, business models, human and technological perspectives. This call for papers for the special issue of IJPE ended up in attracting ten high quality studies covering the above perspectives. In addition, the special issue recommends potential unattended future research pathways such as importance of human issues in quality 2 management as per industry revolution and the alignment between technological revolution over time and involvement of human aspects in quality management.

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The aim of the editorial note is to introduce the scope of this special issue (SI). We explain our editorial approach and provide a brief summary of eight articles included in the SI following multiple rounds of reviews. Finally, we outline future research questions which stemmed out of the discussions of this SI.

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