In the last decade, many universities and American Assembly of Collegiate Schools of B usiness (AACSB ) have increased their interest in applying principles of quality management to higher education. There is general agreement on the tools of quality management, however, there is limited discussion and no universally agreed upon model of quality management. We propose a model of quality management that has three components: quality of design, quality of confor mance and quality of performance. The model is applied to Rochester Institute of Technology's College of B usiness. It provides a framework to identify research, teaching and operational improvement opportunities.
Uses Leavitt’s framework as an instrument for solving the long product cycle time related problems experienced in a manufacturing information resource management function. A multi‐disciplinary quality team employing the framework and total quality principles abstracted the function into five related organizational factors of task, technology, people, communication and organizational structure. The team, aided by the framework, quality tools and DSS software, was able to understand fully how problems relating to the five factors contributed to the long product cycle time. The team was successful in reducing the cycle‐time from an average of 12 days to three days.
Quality at the source is one of the key principles of today's quality philosophies. It promotes an approach of`right from the start' rather than`detect and correct', and it has served business and industry quite well. It can also serve higher education just as well. In this paper, we will discuss the application of this principle to college-level education. In particular, we will explain how this principle can be applied in education, discuss the value of doing so, suggest some goals of applying this, describe how it is being applied at Rochester Institute of Technology's College of Business, and identify some of the challenges of applying this principle that are unique to an educational environment.
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