Sowing the seeds of quality: Quality at the source

Mergen, Erhan; Stevenson, William J.

doi:10.1080/0954412022000017085

Cited by 3 publications

(2 citation statements)

References 4 publications

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“…Moreover, TQM is considered to be a management system that functions horizontally and runs all the operations and departments of the organization. That requires the participation of every employee, despite his relative position according to the enterprise's administrative pyramid and is basically extended to every stage of the product chain, from supplier selection to customer service (Mergen and Stevenson, 2002). Finally, TQM approach considers continuous feedback, evaluation and customization to the ever-increasing changes of the market to be unavoidable demands for further managerial and organizational success.…”

Section: Total Quality Management An Innovative Management Approachmentioning

confidence: 99%

Gaining Company’s Sustained Competitive Advantage, Is Really a Necessary Precondition for Improved Organizational Performance? The Case of TQM

Victòria¹,

Pantelis²

2009

ERSJ

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During the last decades companies compete in a highly volatile globalized environment due to international competition and the development of new business approaches. Globalization has transformed the historic patterns of investment, production and distribution of firms and organizations. Enterprises, in order to facilitate their successful existence and improve the levels of their efficiency focus on maintaining and increasing market shares, as well as gaining and sustaining competitive advantage. Recent research reveals that over time competitive advantage has become significantly harder to achieve and moreover sustained. Under those circumstances, Total Quality Management can be considered as an organizational commitment and dedication to produce improved quality goods and services that meet or exceed customers' expectations through continuously improved processes. The purpose of this paper is to explore the relationship between Total Quality Management and competitive advantage and discuss the possibility of a firm or organization not only to achieve such competitive advantage but also the dynamics to maintain it through the TQM approach. In addition, it will be clearly presented how Total Quality Management can be accepted as a necessary precondition for improved organizational performance.

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Section: Total Quality Management An Innovative Management Approachmentioning

confidence: 99%

Gaining Company’s Sustained Competitive Advantage, Is Really a Necessary Precondition for Improved Organizational Performance? The Case of TQM

Victòria¹,

Pantelis²

2009

ERSJ

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“…Quality at the source is one of the dominant principles of today's quality philosophies. It promotes the idea of 'right from the start' rather than 'detect and correct' (Mergen and Stevenson, 2002).…”

Section: Introductionmentioning

confidence: 99%

Assuring quality at the source with varying worker skills: economic justification of the online repair policy

Shin

Min

2008

IJSOM

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Traditionally, quality control on an assembly line has been conducted by quality inspectors at the end of the assembly line. Defective or incomplete parts identified during the production cycle are typically transferred to a separate repair shop where such parts are reworked, retested, re-inspected or replaced. In contrast, today's repetitive manufacturing companies have begun to delegate the power and responsibility of quality inspection and control to assembly workers on the line. This so-called online (line-stop) repair policy has been receiving increased attention from many manufacturing companies. Through a series of computational experiments, this paper examines the effectiveness of the online repair policy, which empowers workers to assure quality on the assembly line. Under varied assembly line configurations, quality failure costs of the two repair policies are estimated and compared to verify the superiority of the online repair policy. The computational results indicate that the online repair policy can be far more effective in assuring quality and saving costs than the traditional offline repair policy.

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Aspects of Total Quality Management

Konstantinides

2023

Sustainable Growth Strategies for Entrepreneurial Venture Tourism and Regional Development

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The aim of this chapter is to identify dimensions of total quality management (TQM), which are related to excellence in quality. The identified dimensions are expected to lead to a successful implementation of techniques and customer focus approaches and to teacher effectiveness. In favor of this purpose, the authors have chosen a qualitative and quantitative research approach. The research participants were teachers of general secondary education and teachers at vocational technical schools that include fields of hotel management and professions which belong to the field of tourism education. The importance of this study is revealed through research findings which highlight perceptions of quality with respect to the teaching environment. Teacher involvement in quality improvement educational activities will make them more effective in teaching and school practices. Quality can create an environment where all members of the school community work jointly together to provide students with the resources they need to meet up present and prospect academic and societal requirements.

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Sowing the seeds of quality: Quality at the source

Cited by 3 publications

References 4 publications

Gaining Company’s Sustained Competitive Advantage, Is Really a Necessary Precondition for Improved Organizational Performance? The Case of TQM

Gaining Company’s Sustained Competitive Advantage, Is Really a Necessary Precondition for Improved Organizational Performance? The Case of TQM

Assuring quality at the source with varying worker skills: economic justification of the online repair policy

Aspects of Total Quality Management

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