Purpose
The purpose of this paper is to investigate the relative influences of technical and functional quality levels of service quality and patient satisfaction. In this context, the healthcare service quality and the factors affecting customer satisfaction were evaluated using the grey relational analysis (GRA) method.
Design/methodology/approach
This is a survey-based study which involves 15 patients in a dialysis center, so the GRA is applied to clarify the uncertainty on service quality level with a limited number of patients without any statistical distribution. In order to reveal whether service quality and customer satisfaction are two different structures, a GRA model is built with ten different quality factors.
Findings
Results show that each quality factor has a different effect on the quality of service. Another important finding is that service quality and customer satisfaction are different structures for customers.
Practical implications
The results enable healthcare managers to understand the importance of patient care and the importance of service quality if they want to facilitate their use of their expectations in related factors.
Originality/value
The study is the first in terms of the application of GRA models in a private health institution operating in Turkey. Successful implementation of the GRA method allows a reasonable decision to be made with a limited number of data at hand. It is considered that the method can be used successfully in other health institutions in the Turkish Health System.
Production scheduling is an important function that determines the efficiency and productivity of a production system. Many optimization methods, techniques, tools, and heuristics have been used to solve production scheduling problems, accordingly priority rules are implemented for customers' orders in real-world applications. Simulations and heuristic methods are quite useful for making decisions, and they are used mostly to design and improve production systems by reducing their complexity. In this study, a Priority Rule-Based Genetic Algorithm Scheduling (PRGA-Sched) module was developed to provide shorter total completion time in production scheduling. The module was integrated with the Faborg-Sim simulation tool. As a case study, a heating boiler manufacturing system was analyzed and simulated with six products and customers' orders by using production data from the PRGA-Sched module in Faborg-Sim. The results showed that a shorter total completion time is obtained and saved than the initial situation by via PRGA-Sched module.
Abstract. Harmony search algorithm that matches the (µ+1) evolution strategy, is a heuristic method simulated by the process of music improvisation. In this paper, a harmony search algorithm is directly used for the travelling salesman problem. Instead of conventional selection operators such as roulette wheel, the transformation of real number values of harmony search algorithm to order index of vertex representation and improvement of solutions are obtained by using the 2-Opt local search algorithm. Then, the obtained algorithm is tested on two different parameter groups of TSPLIB. The proposed method is compared with classical 2-Opt which randomly started at each step and best known solutions of test instances from TSPLIB. It is seen that the proposed algorithm offers valuable solutions.
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