Confidence in intermodal transport has not yet been defined. There are many different approaches to the concept of trust. However, the authors have integrated them with the paradigm shift in light of the challenges of sustainability. The objective of this article is to indicate the directions and criteria for that indicate the implementation of the paradigm shift, relative to the idea of sustainable transport. The auxiliary objective is to predict which countries in a given year will have the TRUST status, i.e., implement the paradigm shift, and which ones will not implement it (DISTRESS). The study used taxonometric techniques and built a model using General Discriminant Analysis. On these bases, the utility function was approximated, including the directions of implementation of the paradigm shift, depending on the scale of the environmental load of transport. Over the course of this research, an original and innovative econometric model was constructed, pointing to three variables which have the greatest impact on trust. Thanks to the cognitive value of the model, it is possible to identify individuals who deserve trust (i.e., it will implement the paradigm shift) with 93% probability. In the future, it is worth expanding the research by programing models for each country.
JEL classificationA10, B40, O11, O12Keywords service sector, development strategy, economic growth, methodology of development Abstr actPresently, the globalization in trade and in capital markets forced service organizations to extend the range of service functions to meet globally accepted standards in a single economic system. However, not all service companies are the same. Globalization has different implications for different types of services and is affected by the nature of the process involved in creating and delivering a given service. The aim of this paper is to define strategies and enduring patterns of action for service sector entities such as: a set of reliable rules, means and reactions as well as to define new methods of performance through analysis and logical conclusions that arise from the laws and dependence between economic values. All the factors have significance in terms of the growth in services thus in the growth of the whole economy in general.
Purpose: The article constitutes the expansion of authorial research on rationality from a service provider point of view. This time, it is from a service receiver's standpoint. The research's main goal is to identify factors that positively affect a rational choice of healthcare or transport services and allow a consumer to evince a trait of rationality. Design/Methodology/Approach: Chi-square tests and empirical significance level tests in statistics were performed. It was verified whether there is a correlation between a social group and the proportion of answers. A cross-functional analysis was done in different social groups. Findings: A statistically significant test result indicated that particular social groups differed in terms of the frequency of pointing out a given answer. The research results that are presented cover the situations in which a consumer evinces rational behavior. The findings also highlight factors that influence a consumer's decision while buying a service. They clearly show that, in both service categories, high quality and efficiency are the factors that decide while making a final decision. Moreover, employed people and students stress the importance of an office in healthcare or the appearance of a service provider in transportation. Retired people appreciate the convenient location of a service facility in both categories. Practical implications: the analysis of the variable distribution showed that it was possible to create a list of service providers' recommendations. Thanks to recognizing factors that determine the choices of service receivers, the providers will be able to arrange a service offer betteradequately to market needs. Originality/Value: Rationality, from a service perspective, is a scarce subject. Raising it is original and makes the research unique, attested by the opinion comparison between three social groupsstudents, employed people, and pensioners. The analysis processes enabled the creation of action strategies for service receivers with regard to the future of selected service categories.
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