Brokerage and brokering are pervasive and consequential organizational phenomena. Prevailing models underscore social structure and focus on the consequences that come from brokerage-occupying a bridging position between disconnected others in a network. By contrast, emerging models underscore social interactions and focus on brokering-the behavioral processes through which organizational actors shape others' relationships. Our review led us to develop a novel framework as a means to integrate and organize a wide range of theoretical insights and empirical findings on brokerage and brokering. The Changing Others' Relationships (COR) framework captures the following ideas that emerged from our review: (a) Different triadic configurations enable different forms of brokering, which in turn produce distinct effects on others' relationships, (b) brokering is a multifaceted social influence process that can take the form of intermediation (connecting disconnected others) or modification (changing others' preexisting relationships), (c) comparing social relations prebrokering versus postbrokering reveals a broker's impact, (d) brokering can influence others' relationships positively or negatively, and (e) information and incentives are two principal means through which individuals change others' relationships. Overall, the current review integrates multiple streams of research relevant to brokerage and brokering-including those on structural holes, organizational innovation, boundary spanning, social and political skill, workplace gossip, third-party conflict managers, and labor relations-and links each of the emergent themes identified in the current review to promising directions for future research on brokerage and brokering.
Despite the importance of reciprocity in many areas of social life, little is known about possible factors affecting it and its interplay with the self-interest motive to maximize one's own gains. In this study, we examined the role of cognitive control in reciprocal behavior to determine whether it is a deliberate and controlled act or whether the behavior is evoked automatically. In Experiment 1, depletion of cognitive control resources increased the rate of rejected unfair offers in the ultimatum game despite associated financial loss. In Experiments 2A and 2B, using 2 depletion manipulations, we extended these results and showed that depleted participants returned more money in response to highly trusting investments during the trust game. These results suggest that reciprocity considerations are actively suppressed when attempting to maximize one's own gains. When cognitive control is limited, this suppression becomes difficult, and consequently reciprocity considerations prevail.
In the ultimatum-game, as in many real-life social exchange situations, the selfish motive to maximize own gains conflicts with fairness preferences. In the present study we manipulated the availability of cognitive-control resources for ultimatum-game proposers to test whether preference for fairness is a deliberative cognitive-controlled act or an automatic act. In two experiments we found that a shortage of cognitive control (ego depletion) led proposers in the ultimatum game (UG) to propose significantly more equal split offers than non-depleted proposers. These results can be interpreted as resulting from an automatic concern for fairness, or from a greater fear of rejection, which would be in line with a purely self-interested response. To separate these competing explanations, in Experiment 2 we conducted a dictator-game in which the responder cannot reject the offer. In contrast to the increased fairness behavior demonstrated by depleted ultimatum-game proposers, we found that depleted dictator-game allocators chose the equal split significantly less often than non-depleted allocators. These results indicate that fairness preferences are automatically driven among UG proposers. The automatic fair behavior, however, at least partially reflects concern about self-interest gain. We discuss different explanations for these results.
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