HIGHER EDUCATION ABSTRACTS experiences as means of gaining experience with international students. These findings suggest the need for more formalized training to serve international students, now a prominent presence on many campuses. (29 ref)-University of Arkansas.
Purpose – As the use of social networking and social media technologies (SNT) has become pandemic amongst young people (Tess, 2013; Falahah and Rosmala, 2012) there has been an increasing drive amongst educators and researchers to explore the ways in which SNT may be utilised within the classroom (Junco, 2012). Whilst there is therefore an increasing amount of literature available in relation to the use of SNT within the classroom it does not appear that there has been sufficient research considering the manner in which SNT results in the development of a complex, invisible and organic social network amongst students. When these networks exist outside of the classroom they may allow informal learning and peer support to occur. The purpose of this paper is to investigate these issues. Additionally this paper seeks to determine if the use of Facebook by students may provide an indication of the likelihood of student success on their course. Design/methodology/approach – This paper utilises an empirical approach to explore the nature of these invisible networks and the degree to which the use of SNT by students outside of the classroom may provide support for student learning in relation to informal learning and social interaction. This study explores the use of Facebook through the use of a case study of one cohort of 90 creative arts students who undertook a one-year Foundation in Art and Design course within a specialist arts college in the UK. This research utilises the technique of social network analysis (SNA) in order to visualise the type of interactions that occur within the online network and the strength of these interactions (Dawson, 2008). Findings – Results demonstrate that within this case study the creative arts student group created a complex and interrelated network of connections through Facebook with some students clearly placed at the centre of the network and others on the periphery. It is also demonstrated that those students who are more central within the network are more likely to remain on the course and achieve their qualification. Originality/value – This paper demonstrates that SNA provides a useful and insightful way in which to visualise what would otherwise be an invisible network of connections made by students outside of the classroom. Furthermore this paper will provide an insight for teachers and researchers into the benefits of the use of SNT within education, which will have practical implications for the future use of SNT in teaching and learning.
While the use of Web 2.0 tools and specifically blogs is becoming increasingly popular within higher education (HE) and has been shown to promote learning, relatively little is known about the manner in which such tools may affect how teaching and learning may change as a result of the use of such tools. It is within this context that a connectivist learning model was created and has been further developed within this paper in order to consider the implications of how the use of blogs may change the manner in which teaching and learning occurs. Within this research, a case study of the use of collective student blogs utilized as part of a formally assessed module, undertaken within an HE institution, is utilized to explore the manner in which teaching and learning can be seen to change through a connectivist learning model of blog usage. From this case study, it appears that connectivism does provide a theoretical model for the way in which teaching and learning may change as a result of the use of blogs by learners. However, the experience of staff and students who undertook the project suggests that while a number of elements of the connectivist model can be identified, these are not seen universally among all students. IntroductionAccording to the Oxford English Dictionary (2014a), Web 2.0 is defined as the second stage of development of the Internet, characterized by the change from static web pages to dynamic or user-generated content and the growth of social media. Web 2.0 could also be defined, however, as web applications that erase the barriers between the production and consumption of information. The use of such web applications within the classroom could result in the reduction of these barriers to such a degree that they are almost eliminated entirely. Furthermore, Web 2.0 tools allow connections to be formed between learners, teachers, subject expertise and general audiences which are dynamic and allow information to flow in many directions, and as a result, learning can occur according to the learner's needs, regardless of space or time.
Purpose – This research covers a rather unexplored area of customer relationship management (CRM) by questioning the mechanism between on the one hand the Pareto-principle and on the other hand traditional non-IT supported operational CRM processes. Thus, the paper aims to explore whether a minority of processes and process-aspects deserves credit for achieving a majority of CRM goals. Design/methodology/approach – A qualitative approach is the most appropriate due to the assumption that access to the reality of a situation is only possible through social construction. A qualitative approach seeks to answer questions posed by studying different social settings. As noted by Berg, qualitative techniques make it possible for researchers to participate in understanding and perceiving others, as well as permitting them to discover how people structure their daily lives to make them more meaningful. Findings – The questioned mechanism of on the one hand traditional non-IT supported operational CRM process-aspects and on the other hand the Pareto-principle is confirmed by the majority of interviewees who answered affirmatively to small things making big differences in customer contact. Research limitations/implications – Regarding the limitations of this study, the results are hard to generalise as the research context depends on a single case study. However, the high levels of detail that allows for greater insight into manufacturing SMEs in HGV-Trailer that want to adopt non-IT support operational CRM where there is lack of financial resources justify the choice of this case study. Practical implications – This study is important for management to focus and develop social on top of technical competencies. This was clear from the importance of social intercourse as the glue that links all the non-IT supported operational processes from break down to invoices. It helps in removing the uncertainty from the view point of customers and highlights the importance of the care that companies need to give to the human side of the process more than objectifying things. Moreover, the finding provides an important implication for practitioners involved spare-parts purchasing process and the warranty claiming process should continuously assess whether they operate in support of a breakdown or not and subsequently use this insight to prioritize their tasks. Originality/value – This research tried to answer how the Pareto-principle applies to traditional non-IT supported operational CRM process-aspects by concluding that the first social intercourse, as well as problem ownership, belongs – from a customers' viewpoint – to the “vital few” leading to “trivial many” results of rational and emotional nature. This is especially true in the breakdown process, and processes that operate in support of breakdowns.
PurposeThe purpose of this study is to use empirical data to examine the hierarchical impact of the Internet of things capability on supply chain integration (SCI), supply chain capability (SCC) and firm performance (FP) in the UK retail industry.Design/methodology/approachA deductive approach was employed to carry out this research. Structural equation modelling (SEM) was performed using the partial least square method (SmartPLS 3.3.3) to test theoretical predictions which underlie the relationships among Internet of things capability (IoTC), SCI, SCC and FP. Data are collected using an online survey completed by senior executives of 66 large, medium and small firms within the UK retail industry.FindingsThe empirical results of this research reveal that IoTC has a significant positive effect on the UK retail industry FP through the mediating role of SCI and SCC.Practical implicationsThe research results from this study provide useful management insights for firms within the retail industry into the development of effective strategies for integrating their supply chain alongside the adoption of IoTC into SCI, consequently leading to improvements in FP.Originality/valueAlthough previous studies have explored the impact of IoT on FP through the sequential mediating role of SCI and SCC, few have explored the impact of the IoT capability (IoTC) on FP through sequential mediators, i.e. SCI and SCC. This study examines the relationship between IoTC, SCI, SCC and FP in the UK retail industry supply chain to address this knowledge gap. Moreover, this study examines the effects of IoTC on FP by applying partial least square (PLS)-SEM techniques. Testing the sequential mediating role of SCI and SCI is undertaken, and the relationships among IoT-enabled SCI and SCC is analysed to improve FP. The robustness check's result through PLSpredict analysis also confirms the power of the model proposed in this study.
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