Penelitian ini bertujuan untuk mengetahui Kualitas Produk, Kualitas Pelayanan, dan Kualitas Promosi terhadap Kepuasan Pelanggan pada starbucks coffee Reserve Plaza Senayan. Sampel yang digunakan dalam penelitian ini adalah 100 orang responden yang pernah mengunjungi starbucks reserve Plaza Senayan. Jenis data yang digunakan pada penelitian ini yaitu data primer dengan pengambilan data menggunakan kuesioner yang telah disebar. Data yang telah diperoleh diolah menggunakan analisis regresi linier berganda didukung oleh aplikasi IBM SPSS 22. Hasil penelitian ini menunjukkan bahwa 1) Kualitas Produk berpengaruh positif dan signifikan terhadap Kepuasan Pelanggan. 2) Kualitas Pelayanan berpengaruh positif dan signifikan terhadap Kepuasan Pelanggan. 3) Kualitas Promosi berpengaruh positif dan tidak berpengaruh signifikan terhadap Kepuasan Pelanggan.
Penelitian ini menganalisis pengaruh kompensasi finansial dan pengembangan karir terhadap turnover in-tentions melalui employee engagement karyawan milenial di Grup XYZ. Teknik pengumpulan data dalam penelitian ini menggunakan data primer dengan menyebarkan kuesioner kepada karyawan tetap XYZ Group millennial dengan 180 responden menggunakan analisis SEM (Structural Equation Modeling) yang didukung oleh aplikasi IBM SPSS Statistics 22 dan IBM SPSS AMOS 26. Hasil penelitian ini menunjuk-kan bahwa secara langsung Financial Compensation berpengaruh signifikan positif terhadap Employee En-gagement, Career Development berpengaruh positif signifikan terhadap Employee Engagement, Financial Compensation berpengaruh signifikan negatif terhadap Turnover Intentions, Career Development ber-pengaruh signifikan negatif terhadap Turnover Intentions, dan Employee Engagement berpengaruh positif signifikan terhadap Turnover Intentions. Adapun secara tidak langsung Financial Compensation ber-pengaruh positif signifikan terhadap Turnover Intentions melalui Employee Engagement, dan Career De-velopment berpengaruh positif signifikan terhadap Turnover Intentions melalui Employee Engagement.
Hasil dari penelitian ini diharapkan dapat memperlihatkan hubungan dari beberapa variabel yang dapat menentukan pengaruh pada minat dalam berinvestasi saham online pada Bursa efek Indonesia di ling-kungan akademik. Khususnya mahasiswa yang dapat melakukan transaksi jual beli saham online di ling-kungan kampus yang difasilitasi pihak kampus yang telah bekerja sama dengan institusi scuritas. Model yang digunakan pada penelitian ini yaitu menggunakan model regresi berganda dengan beberapa variabel yaitu variabel motivasi, return, resiko, modal minimal dan pelatihan yang di analisis untuk melihat ket-erkaitannya dengan minat menggunakan analisis regresi berganda. Responden pada penelitian ini yaitu ma-hasiswa-mahasiswa yang terdiri dari 2 jurusan yang akan dianalisis minat dalam berinvestasi.
This study aims to analyse the influence of bank health ratios on the financial performance of Islamic Commercial Banks using the ratio of Capital Adequacy Ratio (CAR), Loan to Deposit Ratio (LDR) ratio, Operating Expenses Operating Income ratio (OEOI), against Islamic Commercial Bank’s profitability represented by Return on Asset ratio (ROA). The population used in this study is the financial statements of Islamic Commercial Banks period 2015 until 2017. Types of quantitative data with library data collection techniques, and documentation. Technical analysis of data using multiple linear regression analysis with the help of SPSS 20 program. The results showed that health variables (CAR, LDR, and OEOI) simultaneously affect the Financial Performance of Islamic Commercial Banks. Partially CAR has no significant effect on ROA, LDR has no significant effect on ROA. The effect of OEOI on ROA is partial.
Consumer behavior in every country, especially developing countries, must be different from consumer behavior in developed countries. This is a challenge faced by online shopping platforms to enter the Indonesian market by developing a new culture in terms of online shopping, as well as fostering trust in consumers in the products offered in order to attract consumer purchases. The success of a company in this case is e-commerce, namely the trust that is felt so that consumers have an interest in buying. Five marketplaces, namely Shopie, Bukalapak, Tokopedia, Lazada, and Blibi.com as providers of online product sales vendors from abroad must build trust that can be trusted for consumers, especially millennial consumers, in making transactions through online which causes consumer purchase interest, especially millennial consumers. Who are close to the development of the internet and receive new information in conducting online transactions.The design of this study uses an explanative analysis method by taking samples and questionnaires as the main tools, with the criteria of millennial consumer respondents, knowing products sold from abroad, and never product transactions from abroad. The data collected in this study were 110 respondents. By using the analysis technique of Structural Equation Modeling (SEM).The results showed that Uncertainty Avoidance had a negative and insignificant effect on Trusting Beliefs; Price Fairness had a positive and significant effect on Trusting Beliefs. Firm's Reputation has a positive and significant effect on Trusting Beliefs, and Trusting Beliefs has a positive and significant effect on Purchase Intention.
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