The implementation of public services is currently dealing with a situation that has not been in line with the needs and changes in various fields of life as a society, nation and state. This study aims to determine how the community's satisfaction with public services based on a survey of community satisfaction at the Kijang Kota village office. This research is a quantitative descriptive study with a population of users of the Kijang Kota head office services and a total sample of 100 people taken by quota sampling. The data analysis method used statistical analysis SPSS 21 to test the validity and reliability of the data, while to determine the percentage of the community's satisfaction level, the writer used a quantitative descriptive analysis which was calculated using the weighted average value of each service element based on the Regulation of the Minister of Administrative Reform State Bureaucracy No. 14 2017 year. The results of this study indicate that the survey of community satisfaction at the Kijang Kota Lurah Office for public services is in a good category because of the nine elements studied, there are two elements that have a very good value, namely fees / rates and complaint handling, and six other elements in good categories, service requirements, completion time, product / service type specifications, executive competence, facilities and infrastructure. One element, namely systems, mechanisms and procedures in the poor category, therefore still needs improvement and improvement.Keywords: Community Satisfaction, Service Quality, Service Standards
This study aims to determine the influence of awards and penalties for the performance of PT Telesindo Shop Tanjungpinang Employees. The population is 59 people with a sample of 59 employees of PT. Telesindo Shop Tanjungpinang Employees. The data analysis model uses descriptive analysis, data quality test( validity and reliability test) , multiple linear regression analysis, t test, F test and determinant coefficient test. The test results showed the performance of employees of PT. Telesindo Shop Tanjungpinang Employees with multiple linear regression method shows Y= -2,975 + 0.584 X1 + 0.761 X2 + e with the value of the regression coefficient of the reward variable (X1) = 0.584, the coefficient of regression of the penalty variable (X2) = 0.761. T test results obtained award variable (X1) t calculate > t table (4,862 > 2,003) and sig value. 0,000. Variable penalty (X2) t calculate > t table (2,413 > 2,003) and sig value. 0.019. The results showed that variable awards and punishments simultaneously and partially had a positive and significant effect on the performance of employees of PT Telesindo Shop Tanjungpinang Employees, with contributions from R Square 0.383 or 38.3% of employee performance was affected by awards and penalties, while the remaining 61.7% were influenced by other factors that were not participated in this study.
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